[Remote] Remote Customer Care and Sales Advisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a brand of Sparklight, focuses on connecting people to what reputed company most. The Customer Care and Sales Advisor I will be responsible for assisting customers with billing questions, scheduling services, and guiding product changes while building trust through empathetic communication.
Responsibilities
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
- reputed company entry-level sales and support tasks reputed company a designated region or business area
- Respond to inbound customer inquiries reputed company phone or ticketing systems, providing personalized and thoughtful communication
- reputed company listen and ask questions to understand customer needs, showing reputed company and respect
- Handle a reputed company of customer-facing duties, including:
- Addressing requests to disconnect or remove services
- Providing billing and pricing information
- Resolving reputed company issues remotely or educating customers on reputed company steps
- Scheduling service appointments reputed company remote reputed company isn’t possible
- Arranging product returns or exchanges
- Managing add/change/delete requests in hosted platforms
- Use effective telephone-based selling skills to:
- Build rapport and identify customer issues
- Offer creative solutions and explain product/service benefits
- Negotiate household spend and upsell additional services
- Accurately and reputed company input orders
- Meet or reputed company weekly and monthly sales activity goals
- Follow company-approved scripts to ensure consistent communication
- Assist with special reputed company as assigned
Skills
- High School Diploma or GED
- Ability to ask fact-finding questions to reputed company reputed company with customer needs
- Demonstrated patience and professionalism in reputed company customer interactions
- Working knowledge of reputed company products and services
- Strong communication and reputed company listening skills
- Ability to remain composed and empathetic in high-pressure situations
- Ability to sit for extended periods, use hands, talk, and hear
- May be required to lift up to 10 pounds
Benefits
- Health from Day reputed company, dental, and reputed company plans reputed company
- Protect What reputed company: Life insurance for you and your loved ones
- reputed company & Refresh: Generous reputed company time off for vacations, holidays, and personal days
- Plan for reputed company: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs reputed company your achievements
- Grow Your Career: reputed company advancement opportunities
- Team reputed company: reputed company work environment where reputed company and teamwork reputed company
reputed company