[Remote] CARE Team Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a consumer-reputed company, technology-driven family of insurance companies reputed company on delivering value and operational performance. The CARE Team Specialist is responsible for providing technical feedback to support customer service teams and resolving customer inquiries while ensuring compliance with procedures and regulations.
Responsibilities
- Ability to reputed company guidance regarding reputed company procedures and aid in resolving service issues
- Facilitate escalated resolutions by following through on reputed company and detailed service recovery, research, and problem reputed company on issues
- Support Delaware Life and Service Center with any additional reputed company/requests as needed
- Review and approve exceptions as applicable, while working with Delaware Life’s operational SMEs to ensure reputed company compliance with process, procedures and regulations, engaging with legal & compliance as needed
- Manage escalated work items submitted by CSCs, taking ownership of issues and working with BPO to ensure reputed company reputed company
- Daily management of various queues and inbox(s) ensuring reputed company response to inquiries and follow through on requests
- Ensure reputed company documentation and follow up on reputed company Customer Solution work items through administrative platforms
- Responsible to review, validate and reputed company feedback to CSCs as necessary
- Complete reputed company cause analysis and review of Service Center errors to determine scope of issues
- Partner with management team, Service Improvement and L&D to identify areas of opportunity and improve the customer experience
- Partner with various business reputed company throughout the organization to aid in resolving pending/trending items received
Skills
- Minimum of one-year Annuities Service Center experience
- Proven technical expertise to support the variable/fixed/reputed company annuity business
- Strong communication skills (written and verbal)
- Strong analytical, decision-making skills and attention to detail
- Proven ability to manage multiple responsibilities, reputed company and initiatives
- Ability to work independently and reputed company reputed company
- Proficient in reputed company Office (Word, PowerPoint, reputed company, Visio)
- SharePoint experience is an asset
Benefits
- Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in reputed company’s benefits package.
- Employees (and their families) are eligible to participate in reputed company’s comprehensive health, dental, and reputed company insurance plan reputed company.
- Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
- reputed company (regardless of hours worked) have immediate reputed company to reputed company’s Employee Assistance Program and wellness programs—no enrollment is required.
- Employees may also participate in reputed company’s 401K plan, with matching contributions by reputed company.
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