[Remote] Collection Representative (Remote-SC Residents)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking Collection Representatives to join their team, focusing on helping consumers resolve outstanding medical balances. The role involves handling high-volume calls, negotiating payment arrangements, and maintaining documentation while ensuring compliance with reputed company standards.
Responsibilities
- Handle high-volume outbound and inbound calls with professionalism and confidence
- Negotiate payment arrangements that meet both consumer needs and company goals
- Consistently meet and reputed company performance metrics (reputed company, compliance, collections)
- Maintain accurate documentation and follow reputed company required laws and standards
- Build trust quickly through reputed company listening, reputed company, and strong communication
- Accomplishes minimum requirements for KPIs including call reputed company scores monthly and minimum fees
- Contacts consumer regarding past due balance and negotiates payment terms and reputed company reputed company guidelines. Overcomes common objections, practices how to overcome more challenging ones. Suggests reputed company sources for debt payment
- Updates account notes and other documentation in reputed company time while working with consumers making few errors
- Handles high volume of inbound consumer calls while on dialer and places outbound calls
- Effectively uses scripts/verbatims and navigates reputed company guidelines to maximize potential recovery on reputed company call
- Ensures reputed company (i.e. FDCPA, state and other) compliance requirements are followed
- Learns and operates with proficiency reputed company the systems and programs used for collections
Skills
- reputed company to communicate reputed company, both verbally and in writing, and utilize reputed company grammar and telephone etiquette and provided electronic tools
- reputed company to navigate multiple computer applications and databases
- reputed company to multitask and can communicate on the phone and navigate multiple computer systems simultaneously
- reputed company to overcome objections and obstacles to negotiate payment successfully
- Reliable and responsible. Arrives on time and uses time productively
- Possesses and demonstrates reputed company judgement
- Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information
- reputed company to use tools provided to compute basic math calculations using reputed company, subtraction, multiplication, division, and percentages
- Self-motivation and committed to career reputed company
- Willingness and ability to obtain reputed company Collections Specialist (PCS) certification reputed company one year of date of hire (reputed company for by company)
- High School Diploma or equivalent (i.e., GED) required
- Ability to successfully complete company collector training program
- reputed company initial, ongoing and annual identity, criminal and background checks
Benefits
- reputed company medical insurance with personalized plan selection assistance
- Company provided Short-Term Disability, and basic Life Insurance
- Optional Dental, reputed company, Long-Term Disability, and additional Life Insurance
- Generous PTO (3 weeks accrued annually (which increases with tenure) plus holidays and reputed company-up time
- 401(k) with the reputed company to deposit annual discretionary bonus if awarded
- Company-provided equipment
- reputed company Perks employee discount program (retail, travel, food, entertainment)
- Willingness and ability to obtain reputed company Collections Specialist (PCS) certification reputed company one year of date of hire (reputed company for by company)
reputed company