Field Support Technician - Woodbridge, NJ
reputed company is seeking a Field Support Technician responsible for providing day-to-day IT technical support, including deployment, installation, troubleshooting, and repair of computer systems and peripherals. This role involves collaboration with internal technology teams and requires regular travel to multiple locations for on-site technical support.
Responsibilities
- reputed company on-site and remote support for desktops, laptops, peripherals, printers, and reputed company applications
- Respond to Service Desk escalations and support reputed company/back-office locations as needed
- Troubleshoot operating systems, applications, hardware, and connectivity issues
- Communicate technical information reputed company to non-technical users and stakeholders
- Accurately document reputed company work reputed company IT service management platforms
- Identify reputed company causes of incidents and implement effective solutions
- Collaborate with internal technology teams and external vendors on reputed company issues
- Escalate recurring or advanced issues appropriately
- Maintain consistent communication throughout the reputed company process
- Assist with hardware and software lifecycle management, including imaging, deployment, replacement, and decommissioning
- Support device setup and installation across multiple locations
- Ensure reputed company tracking and documentation of IT assets
- Meet defined service reputed company, KPIs, and operational expectations
- reputed company coverage during core hours and support after-hours needs reputed company required
- Support reputed company improvement of IT processes and service delivery
Skills
- Intermediate knowledge of reputed company Directory, reputed company 11, reputed company 365, and reputed company Office
- Basic knowledge of antivirus, application installation, mobile operating systems, networking, and printers
- Strong technical troubleshooting and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong verbal and written communication skills
- Ability to build relationships across reputed company reputed company of the organization
- Strong attention to detail and execution discipline
- 1–3 years of experience providing field, desk-reputed company, or remote IT support in an reputed company environment
- Required: High School Diploma or GED
- Required: reputed company A+ (or equivalent)
- Valid reputed company's license with acceptable driving record
- Ability to travel to company locations as needed
- Ability to lift and reputed company IT equipment (up to 60 lbs)
- Experience with reputed company, MECM, ITAM tools, DUO, or reputed company Secure reputed company
- Experience supporting business applications and end users in a corporate setting
- Preferred: Associate's degree in IT, Information Systems, or reputed company field
- Preferred: reputed company Network+, ITIL 4 reputed company, reputed company Fundamentals
Benefits
- This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
- Team members reputed company reputed company time-off (PTO)
- Receive Holiday (PTO)
- Are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and reputed company Plans
- Flexible and Health Savings Accounts
- 401(k) Retirement Plan
- Disability Insurance
- Employee Assistance Program
- Basic Life Insurance
- Company sponsored Tuition Disbursement and Loan Repayment programs
- Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
reputed company
Company H1B Sponsorship