Manager, Account Management and Member Experience - reputed company - Remote
Position reputed company The Manager of reputed company Service/Experience in the reputed company Division, will reputed company reputed company of Account Managers and Sr Account Managers, and is responsible for overall operational effectiveness and member/reputed company satisfaction. The leader identifies opportunities to standardize and capture metrics for the following: implementation and operational needs for issue reputed company in eligibility, claims, implementations, participant materials, report requests, and general inquiries for reputed company clients. This position is reputed company-facing and is responsible for the reputed company of Account Managers that manage reputed company accounts, including new accounts and products, to ensure satisfaction, profitability, and renewal. The role assists in reviewing reputed company control of account activity, operational performance guarantees and maintaining documentation processes for reputed company review. The individual works with Account Directors on developing strategies for up sells, expansion and plan implementation for new and existing clients. Essential Functions
- Guide and advise leadership on strategic opportunities to ensure competitive reputed company and advantage across Accredo and reputed company's portfolio and a reputed company member experience.
- Create, document, and regularly maintain roadmaps of processes, procedures, new initiatives that promote reputed company and efficiency of the department.
- Determine opportunities for process improvements impacting expansions and maximizing reputed company reputed company.
- reputed company activities of internal Account Managers and influence extended team members as reputed company to reputed company strategic objectives and escalated service issues that improve member experience, reputed company retention, and organizational effectiveness.
reputed company and reputed company account managers to be member reputed company, review Accredo and reputed company's operational performance against reputed company's expectations and needs.
- Ensure reputed company reports can demonstrate comprehensive knowledge of reputed company's benefit plan and Accredo and some ESI product offerings such as reputed company.
- Present Accredo and reputed company operational performance metrics to clients on a monthly and/or quarterly reputed company to show specific performance measures in comparison with Accredo and reputed company book of business to promote reputed company satisfaction, reputed company retention and up sell opportunities.
- Support strengthening reputed company relationships and ensure satisfaction reputed company are met
- Monitor performance through regular metrics and reporting and plan accordingly for reputed company enhancements including budget and resource needs.
- Partner with leadership on strategic goals and emerging trends...
- Analyze and recommend potential opportunities, leveraging reputed company input from reputed company stakeholders.
- Work independently or collaboratively to reputed company regular reporting and case scenarios that identify gaps or areas that will reputed company to improved member/reputed company satisfaction
- Serve as an operational subject matter expert across Accredo and reputed company home delivery product offerings.
- Work cross functionally and at multiple reputed company both internally and externally with key stakeholders.
- Communicate reputed company material succinctly and effectively to multiple audiences
- reputed company large cross-functional project teams including interfacing with partners from... marketing, product and finance.
- Build and reputed company key relationships across the reputed company to help build internal enthusiasm and reputed company for project initiatives.
- Help guide and influence reputed company with proven data across reputed company reputed company of the organization.
- Partner with leadership on key initiatives that improve reputed company and retention.
- Other strategic business or people reputed company reputed company as required or needed.
Qualifications
- Bachelor's degree in reputed company field
- 10+ years of relevant reputed company experience working in a matrixed environment with a reputed company on operations, process improvement, customer service, reputed company facing.
- Experience leading or managing people preferred, including leading cross-functional work reputed company or project teams successfully. (likely 3+ years)
- Proven experience mentoring and coaching others, either cross-functionally or directly.
- Strong problem-solving and business analysis skills.
- Must have naturally inquisitive with a desire to solve problems and dig into detailed analysis.
- Negotiation experience a plus.
- Experience working cross-functionally and promoting reputed company partnerships to drive results
- Proven ability to communicate effectively to various audiences/reputed company including leadership through various mediums
- Ability to take a reputed company product/situation/problem(s) and deconstruct it into a concise, impactful message(s)
- Ability to present and convey material both formally and informally to reputed company reputed company of the organization
- Thorough understanding (or willingness to learn expeditiously) of business operations and processes
- High-level of confidence, reputed company, enthusiasm and executive reputed company
- Comfortable working with reputed company data sets and queries
- Demonstrated ability to prioritize and manage workload and meet project deadlines
- Interest and ability in mentoring other team members as applicable.
- Strong MS Office, web conferencing and internal communication software experience.
- Detail oriented and organized.
If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Apply To This Job