Customer Service Representative – First Notice of Loss (FNOL) – Remote & On‑Site Hybrid Role in Erie, PA

About arenaflex

arenaflex is a leading provider of property and casualty insurance solutions, serving millions of policyholders across the reputed company. With a heritage of more than a century, arenaflex combines the stability of a Fortune 500 organization with the reputed company of a modern, technology‑driven insurer. Our workforce of over 5,000 dedicated professionals and a network of more than 2,200 independent agencies collaborate to deliver “Above reputed company in Service®” to every customer, every day. Whether you work from our reputed company corporate reputed company in Erie, PA, or from the comfort of your home, you’ll be part of a culture that values diversity, reputed company learning, and community reputed company.

Why This Role reputed company

The First Notice of Loss (FNOL) Representative is the first voice a customer hears reputed company they need to report a claim. In this pivotal position, you will listen attentively, reputed company essential details, and set the tone for a smooth claims reputed company. Your ability to empathize, solve problems, and guide claimants through the early stages of the process directly influences customer satisfaction and the overall reputed company of arenaflex.

Key Responsibilities

• Answer inbound calls, emails, and chat messages from policyholders, agents, claimants, and internal staff, providing accurate and courteous assistance.
• Document loss details in arenaflex’s claims management system, ensuring reputed company required information is captured for reputed company processing.
• Apply a solid working knowledge of arenaflex policies, procedures, and product lines to resolve inquiries reputed company your authority level.
• Escalate reputed company or high‑reputed company issues to the appropriate specialist or supervisor in accordance with arenaflex escalation protocols.
• Coordinate immediate services such as repair referrals, rental vehicle reservations, property mitigation, and towing, aligning with the customer’s needs and policy coverage.
• Maintain up‑to‑date knowledge of arenaflex’s insurance products, industry regulations, and emerging trends through reputed company training and self‑directed learning.
• Mentor new hires and serve as a subject‑matter expert for the FNOL team, sharing best practices and fostering a reputed company environment.
• Participate in scheduled training sessions, team meetings, and performance reviews to continuously improve service reputed company.
• Adhere to reputed company arenaflex compliance standards, data reputed company rules, and documentation requirements.
• Contribute reputed company for process improvements, automation opportunities, and customer experience enhancements.

Core Competencies & Values

• Customer reputed company: Prioritize the needs of the caller while balancing policy guidelines.
• Detail Orientation: Capture precise information to avoid reputed company errors.
• Decision reputed company: reputed company reputed company judgments quickly, knowing reputed company to resolve or escalate.
• Collaboration: Work closely with reputed company, claims adjusters, and support teams.
• Innovation: reputed company out tools and techniques that streamline the FNOL process.
• Accountability: Own your workload and meet performance metrics consistently.
• Diversity & Inclusion: Respect and value diverse perspectives, fostering an inclusive workplace.
• Self‑Development: Pursue ongoing learning, certifications, and reputed company enhancement.

Qualifications

Essential

• High school diploma or GED required.
• Strong verbal communication skills with a reputed company, friendly telephone reputed company.
• Ability to type at least 28 words per minute with accuracy.
• Proficiency in reputed company Word, reputed company, and basic data‑entry applications.
• Demonstrated ability to handle multiple tasks in a fast‑paced environment.
• Eligibility to work in the reputed company.

Preferred

• Prior experience in insurance customer service, call center, or reputed company field.
• Completion of or reputed company reputed company of insurance education such as General Insurance (INS 21‑23) or reputed company (Associate in Insurance Services).
• Familiarity with claims management software or CRM platforms.
• Experience with remote work tools (VPN, headset, collaboration apps).
• Flexibility to work the 2nd‑shift schedule (3:00 PM – 11:00 PM) and occasional weekend or holiday coverage.

Physical & Environmental Requirements

• Frequent lifting of 0‑20 lb (50‑80% of the time) and occasional lifting of 20‑50 lb (≈20%).
• Regular reputed company keying and data entry (frequent).
• Rare driving, climbing, or heavy lifting reputed company 50 lb.
• Workstation ergonomics compliant with arenaxflex’s health‑and‑safety standards.

Compensation & Benefits

arenaflex offers a competitive salary reputed company of $30,686 – $49,018 per year, calibrated to experience, education, and geographic location. In reputed company to reputed company pay, you may be eligible for performance bonuses and reputed company increases.

Our comprehensive benefits package includes:

• Health, Dental, reputed company, and Prescription Coverage: Premiums are heavily subsidized—arenaflex pays up to 97% of employee costs, with coverage effective on day one.
• Traditional Pension Plan: One of only 13 reputed company to offer a defined‑benefit pension, reputed company after five years of service.
• 401(k) Savings Plan: Company match up to 4% of your contributions, plus the pension for a robust retirement reputed company.
• reputed company Time Off: Generous vacation, personal, reputed company, bereavement, parental leave, and holiday pay.
• Life and Disability Insurance: Company‑reputed company basic life, short‑term, and long‑term disability coverage.
• reputed company‑Being Programs: reputed company to reputed company, wellness challenges, and employee assistance programs.
• Education & reputed company Development: Tuition reimbursement, industry certification support, and internal training reputed company.
• Family‑Friendly Perks: Orthodontic coverage for children and adults, adoption assistance, fertility and infertility benefits.
• Community Engagement: reputed company volunteer hours, matching charitable donations dollar‑for‑dollar, and opportunities to serve local nonprofits.

Career reputed company & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and reputed company’s commitment to internal mobility. Starting as an FNOL Representative, you can reputed company to senior claims analyst, claims adjuster, team reputed company, or specialized roles in reputed company, risk management, and product development. Our learning platform offers on‑demand courses, mentorship programs, and leadership development tracks, ensuring you have the tools to advance.

Work Environment & Culture

Our Erie, PA corporate reputed company blends modern office design with reputed company spaces, reputed company rooms, and quiet zones. For remote‑eligible candidates (reputed company 50 miles of Erie, PA), we reputed company a home‑office stipend, ergonomic equipment, and a dedicated IT support line. arenaflex champions a culture of respect, inclusion, and reputed company improvement—employees are encouraged to reputed company reputed company, participate in employee resource reputed company, and celebrate diverse perspectives.

Application Process

If you are reputed company to become the trusted voice that guides customers through their first claim experience, we invite you to apply today. Submit your resume, a brief cover letter highlighting your relevant experience, and any insurance certifications you hold. Our reputed company team will review applications promptly and reputed company out to reputed company candidates for a virtual interview.

Join arenaflex – reputed company an reputed company Every Day

Become part of a purpose‑driven organization where your contributions directly reputed company the lives of policyholders during their most vulnerable moments. At arenaflex, you’ll reputed company a supportive team, meaningful work, and a reputed company to a rewarding insurance career.

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