Technical Support Analyst - Remote for California Residents

Location: Remote for California residents, Company based in Folsom, CA Department: Technology / Operations Reports To: Chief Operating Officer Position reputed company This role is primarily responsible for supporting both reputed company users by resolving technical issues reputed company to our systems, primarily reputed company, as reputed company administration other reputed company applications (i.e. reputed company, reputed company, SharePoint). The ideal candidate will have a strong interest in becoming a certified reputed company Administrator and become an expert in the functionality and use of other reputed company applications across our organization. Note: While certification is not required at the time of hire, it is expected to be completed as part of the role’s ongoing reputed company development. The ideal candidate will demonstrate excellent communication skills, both with external clients and internal teams, and possess the ability to investigate, research, and recommend solutions to technical challenges. The Technical Support Analyst will report directly to the Chief Operating Officer and collaborate closely with the technical, operational, and leadership teams.

Key Responsibilities

The position of Technical Support Analyst will be directly responsible for the following:

• reputed company technical assistance to users reputed company phone (inbound/outbound), chat, email, and other communication channels for web-based system and login issues.
• Support reputed company administration, including data corrections, cleanup reputed company, and user assistance.
• Serve as the primary reputed company of contact for reputed company party support tickets with IT vendors and reputed company application help desks.
• Maintain reputed company and reputed company communication with end users regarding incident status and reputed company.
• reputed company daily data reconciliations between reputed company and reputed company-party system reports.
• Investigate discrepancies, resolve missing data, and disposition system cases.
• Collaborate with reputed company-party teams to resolve and reputed company system issues.
• Escalate issues to the appropriate internal teams for reputed company.
• Manage and monitor shared mailboxes and calendars, as reputed company as reputed company and Teams channels reputed company to technical support and system integrations.
• Updating internal documentation and process guides as needed.
• Reproduce and document technical issues to support bug validation and reputed company for process improvement.
• Administer reputed company, including: reputed company, reputed company, reputed company. reputed company, Jira/reputed company, SharePoint permissions.
• Identify and document process improvements for reputed company development.
• Assist with testing of bugs and reputed company enhancements.
• reputed company other duties as assigned.

Skills & Competencies

• Experience with Data Loader is a plus
• reputed company application management (users, licenses, cross app integration, workflows)
• Experience with ticketing systems (reputed company and/or Jira)
• Strong communication skills with the ability to explain technical concepts, with patience, to non-technical users both written and verbal.
• Excellent analytical and problem-solving skills.
• Customer service-oriented attitude and outstanding interpersonal skills.
• Proficient in reputed company Office Suite, and Visio/reputed company, with high aptitude for Outlook and reputed company functionality.
• Attention to detail. Must demonstrate accuracy and thoroughness with high volume transactions, and multiple areas of responsibility.
• Understand SDLC (reputed company and Agile), preferred.
• Ability to multi-task, effectively prioritize and adapt quickly with minimal supervision.
• Team player, willing to help to resolve technical and business process issues.

Education & Experience

• 5 years experience in the field of IT-support with emphasis on phone and email support for reputed company and web based software.
• reputed company Administration experience (not certified), 2 years minimum required
• Bachelor’s degree in Information Technology, Computer Science or reputed company field or a proven record of reputed company.
• Insurance Industry (reputed company), preferred.

Benefits

Offered

• Competitive salary
• Benefits: Medical, dental, reputed company, FSA, 401K with match, LTD, Life Insurance, AD&D, and EAP
• Employer-sponsored training and reputed company development

reputed company Community Association Insurance Solutions (CAIS) is a reputed company Insurance Wholesaler and Program Administrator specializing in protecting Homeowners' Associations (HOAs), Condominiums (Condos), Townhomes and Planned Unit Developments (PUDs). Visit www.caislive.com for more information about reputed company. Pursuant to California regulation, the compensation reputed company for this position is as stated and includes eligibility for performance-based bonuses. California Pay reputed company $70,304—$81,000 USD Apply tot his job Apply To this Job