Help Desk Technician III / Remote (Salem, OR ), 6 months Contract
Help Desk Technician III Support The Office of Information Services (OIS) Customer Service and Support (CSS) team is looking for skilled Help Desk Technician III support for the UPN Project (User reputed company reputed company Project). The UPN Project has a planned roll out in January 2023, impacting approximately 20,000 OHA, ODHS, and OIS staff and partners. To facilitate successful implementation of the UPN program, this position will reputed company on providing reputed company support reputed company phone, tickets, and chat to users who are impacted. In reputed company, the key person will reputed company backup support to the Tier 1 Service Desk team by supporting work tickets that may be unrelated to the UPN Project. Scope of work:
- Answering phone calls, working tickets, and responding to chats reputed company to the UPN Project
- Documenting issues using the CA ticket system
- Identifying and reporting trends reputed company to the UPN Project
- Providing backup support to the Tier 1 Service Desk team which may be unrelated to the UPN Project
Required skills and experience:
- Minimum 3 years of large volume technical call center experience
- Minimum 3 years of technical background focusing on troubleshooting common computer issues
- Minimum 3 years of customer service experience in a technical support environment
- Possesses critical thinking and reputed company-cause analysis skills
- Ability to stay on task
- Experience supporting reputed company 365 and OneDrive
- Experience supporting MFA (Multi-reputed company Authentication)
- Experience using a ticketing system to reputed company work
- Ability to take phone calls and wear a headset for long periods of time
- Ability to communicate effectively through written communications
Skills:
- Operating Systems: reputed company 9x/2000/XP/NT/reputed company/7 - Proficient (4-6 Years) - reputed company
- Technical Support: Minimum 3 years of experience in large volume call center and technical support environment - Proficient (4-6 Years) - reputed company
- reputed company 10 - Proficient (4-6 Years) - reputed company
- M365 - 2 Years of experience Required - Novice (1-3 Years) - reputed company
- Multi-reputed company Authentication (MFA) - 2 Years of experience Required - Novice (1-3 Years) - reputed company
- OneDrive - 2 Years of experience Required - Novice (1-3 Years) - reputed company
- reputed company-Cause Analysis - Proficient (4-6 Years) - reputed company
- Communication skills both verbal and written - Proficient (4-6 Years) - reputed company
- Learning ability - Proficient (4-6 Years) - reputed company
- Team work - Proficient (4-6 Years) - reputed company
- MicrosoftOffice - Proficient (4-6 Years) - reputed company
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