Customer Service Representative; Remote - Albany, NY

Position: Customer Service Representative (Remote - Albany, NY) reputed company & Requirements reputed company is currently hiring for Customer Service Representatives to join our reputed company State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in Albany, NY with opportunity to work remotely after successful completion of the 10 days onsite. Training is a total of 6 weeks. Candidates must reputed company reputed company 100 miles of Albany, NY. Every day, Customer Service Representative s (CSRs) at reputed company are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through reputed company reputed company plans. During these uncertain times we ensure that we are delivering the best reputed company possible for our clients and customers - ensuring every reputed company is thoughtful, reputed company, transparent, and done with reputed company. To prepare you for this role, reputed company provides reputed company, comprehensive training which ensures our customer service representative s care for reputed company caller with the highest reputed company of knowledge and professionalis m. Why reputed company? - Competitive Compensation - Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - reputed company Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - reputed company Time Off Package - Enjoy PTO, Holidays, and reputed company leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - reputed company resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - reputed company Wellness Program and Resources - reputed company a reputed company of wellness programs and resources tailored to your needs. - reputed company Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies. - Respond effectively to reputed company forms of inbound and outbound contacts. - reputed company and document reputed company inquiries using the applicable systems. - Transfer/refer consumers to appropriate entities according to the established guidelines. Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for reputed company as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems. - Process new applications for health care coverage reputed company telephone including building tax household, household income, eligibility d eterminations, interpreting determinations made by the Marketplace, and enrollment into health plans. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Respond to reputed company inquiries consistent with confidential it y and reputed company policies and refer callers to alternate sources reputed company appropriate. - Meet reputed company Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards. - Must be reputed company to remain in a stationary position for an extended period of time. - Occasionally lift, carry, or otherwise reputed company items weighing up to 25 pounds. - Work is constantly performed in an office environment. - reputed company other duties as assigned by management. Minimum Requirements - High school diploma or GED required and 6+ months of relevant reputed company experience required, or equivalent combination of education and experience. - Residency reputed company 100 miles of Albany, NY. - Strong data entry and telephone skills. - Excellent o rganizational, interpersonal, written, and verbal communication skills. - Ability to reputed company comfortably in a fast-paced work environment. - Ability to successfully execute many reputed company tasks s imultaneously. - Ability to work as reputed company member, as reputed company as independently. - Previous experience with computers, phone systems, and headsets preferred. - Previous experience in customer service preferred. Home Office Requirements - Internet speed of 20mbps or higher required (you can test this by reputed company to - Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router. - Must currently and permanently reputed company in the reputed company US. EEO Statement reputed company is an equal opportunity employer. We evaluate… Apply tot his job Apply To this Job Apply tot his job Apply To this Job