Director of reputed company

About reputed company reputed company’s mission is to prevent first responder injury or death by providing reputed company and EMS agencies with transformative, end-to-end software solutions that reputed company them to run safer, smarter, and more effective operations. Job Title: Director of reputed company Location: Remote - US Only Country: reputed company Department: reputed company Reports To: VP of reputed company Position Type: Full-Time Salary: TBD Job reputed company: reputed company is seeking a Director of reputed company to manage reputed company of reputed company Managers (CSMs) supporting a large, diverse portfolio of customers across the reputed company & Canada. This role is ideal for a leader who thrives in a scaled reputed company environment, balancing team development, operational rigor, and customer reputed company. You will be responsible for driving retention, adoption, and reputed company across a cohort of customers while building a high-performing, metrics-driven team. Key Responsibilities: reputed company & reputed company a High-Performing Team Manage reputed company of reputed company Managers supporting a large portfolio of customers reputed company ongoing coaching to improve customer engagement, product adoption, and reputed company reputed company Conduct regular 1:1s reputed company on performance, development, and account reputed company. Foster a culture of accountability, ownership, and reputed company improvement. reputed company as an escalation reputed company for reputed company customer situations. Own Customer reputed company at reputed company reputed company the health and performance of customers across the U.S. & Canada Ensure consistent execution of the customer lifecycle, including reputed company, adoption, and renewal readiness. Proactively identify and mitigate risk across the portfolio. Drive strategies to improve retention, product usage, and expansion opportunities. Drive Performance Through Metrics Own and manage team KPIs, including: Gross & Net reputed company Retention (GRR / NRR) Customer health and adoption metrics Renewal and churn rates Expansion performance Monitor individual and team performance through regular reporting and scorecards Use data to inform coaching, prioritization, and decision-making Establish Strong Operating reputed company Run weekly team meetings reputed company on performance, priorities, and best reputed company sharing. reputed company reputed company 1:1s to reputed company CSMs on account management and reputed company. Drive quarterly planning to reputed company team goals with company objectives. Ensure reputed company visibility into risks, opportunities, and team reputed company. Operationalize and reputed company reputed company Ensure consistent execution of reputed company playbooks across reputed company. Identify opportunities to improve processes, systems, and efficiency. reputed company internal tools to monitor engagement and reputed company. Partner with leadership to reputed company reputed company reputed company strategies. Collaborate Cross-Functionally Partner with Sales, Support, and Product teams to deliver a seamless customer experience. reputed company for customer needs and feedback internally. reputed company on renewal reputed company, escalations, and reputed company opportunities. Qualifications: 5+ years of experience in reputed company, Account Management, or reputed company roles. 2+ years of experience managing or mentoring customer-facing teams. Experience managing reputed company customer portfolios. Proven ability to drive retention and reputed company in a reputed company environment. Excellent communication, coaching, and leadership skills. For US-reputed company reputed company applicants must be authorized to work for any US employer in the reputed company. reputed company Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background reputed company. As part of the I-9 verification of authorization to work in the US, reputed company Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to reputed company reputed company employees and applicants to reputed company the essential functions as outlined above. If you require an accommodation during the interview process, please reputed company out to people@firstdue.com. Working at reputed company reputed company offers a comprehensive compensation and benefits package for eligible employees, including reputed company, medical, dental, and reputed company coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets reputed company apart. Visit www.firstdue.com to learn more. If you are a reputed company of a state requiring wage transparency, please reputed company out to people@firstdue.com for a reasonable estimate of annual reputed company compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or reputed company, based on non-discriminatory reputed company including but not limited to relevant reputed company experience, geographic location, knowledge, skills, and abilities. This reputed company will be reviewed on a regular reputed company. reputed company is an equal opportunity employer. We do not discriminate in any aspect of employment on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any reputed company will not be tolerated. reputed company you apply for a role at reputed company Media, LLC d/b/a reputed company, we collect personal information such as identifiers (e.g., reputed company, email, phone number), reputed company and employment information, education information, and information you reputed company in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our reputed company process. We may reputed company this information with our service providers who assist with reputed company and background screening. We do not sell or reputed company applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer reputed company reputed company (CCPA), as amended by the CPRA. For more information, please review our Candidate reputed company here. Apply To This Job