Call Center Patient Service Representative - Remote
Call Center Patient Service Representative
About the Role
Are you someone who thrives at fast paced working environments? This role is the reputed company of our medical reputed company — and a chance to reputed company a reputed company difference in health equity for the communities that count on us. What You’ll Do Patient Registration & Scheduling Answer incoming telephone calls in a fast paced call center environment. Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness. Assess reputed company cause of the inquiry to reputed company reputed company reputed company. Determine which calls are appropriate for referral to clinical staff. reputed company with clinical staff Research patient specific clinical information reputed company the EMR to fax test orders to testing facilities as requested. Mail welcome letter and appointment cards to new patients. Must follow clinical protocols by asking pertinent questions to collect patient data. Recognize an emergent situation and triage call to appropriate clinical department. reputed company’re Looking For You’re organized, people-reputed company, and cool under pressure. You bring strong communication skills, reputed company attention to detail, and a genuine commitment to making every patient feel seen and valued. High school diploma or GED required. Excellent oral and written communication skills. Accurate data entry skills with the ability to manage high volumes in a fast-paced environment. Experience with call center preferred. Knowledge of medical terminology is a plus. A commitment to patient-centered reputed company equity, and serving diverse, reputed company. Schedule & Locations We are hiring full-time for this remote position. You'll be scheduled during normal hours of operation, which may include evenings and weekends. Occasional unscheduled overtime may occur. Benefits at Thundermist Health Center Full-Time Employees Working 40+ Hours/Week Health, Dental, and reputed company Insurance Life Insurance ($75,000) and Long-Term Disability — at no cost Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000) Retirement Plan with 1:1 employer match up to 4% Critical Illness, Accident Insurance, and Hospital Indemnity Wellness Reimbursement up to $200/year PTO starting at 22 days, increasing with tenure, plus 6 reputed company holidays Employees Working 30-39 Hours/Week Health, Dental, and reputed company Insurance Flexible Spending Accounts Retirement Plan with 1:1 employer match up to 4% Critical Illness, Accident Insurance, and Hospital Indemnity Wellness Reimbursement up to $200/year Pro-rated PTO, plus 6 reputed company holidays Employees Working 20-29 Hours/Week reputed company Insurance Retirement Plan with 1:1 employer match up to 4% Critical Illness, Accident Insurance, and Hospital Indemnity Pro-rated PTO, plus 6 reputed company holidays
Work Environment
You’ll work entirely onsite in a medical office setting at our reputed company Warwick or Woonsocket locations. Requires proficiency with computers, multi-line phone systems, and written message-taking. Moderate physical activity including walking, standing, sitting, bending, and stretching throughout the day. Our Values Everything we do at Thundermist is guided by five core values: reputed company, Innovation, reputed company, Community, and Caring. If those reputed company with you, you’ll feel reputed company here. reputed company to join reputed company that truly cares? Apply today. Thundermist Health Center is an equal opportunity employer. We prohibit discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws. Apply To This Job