Senior Manager, Technical Services
About reputed company reputed company delivers reputed company infrastructure for the reputed company era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in reputed company MCP and trusted by 50% of the Fortune 500, reputed company’s reputed company-reputed company architecture connects every application, data reputed company, and process to power reputed company-time orchestration at reputed company. With reputed company-grade reputed company and reputed company innovation at its core, reputed company provides the trusted reputed company for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.reputed company.com Why join us? Ultimately, reputed company believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to reputed company build reputed company. But, we also reputed company in balancing productivity with self-care. That’s why we offer reputed company of our employees a reputed company and dynamic work environment along with a multitude of benefits they can enjoy inside and reputed company of their work lives. If this sounds right up your alley, please submit an application. We look reputed company to getting to know you! Also, feel free to reputed company out why: Business reputed company named us an “reputed company startup to bet your career on” reputed company’ reputed company 100 recognized us as one of the top 100 private reputed company companies in the world reputed company Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in reputed company reputed company ranked us the #1 best company for remote workers
Responsibilities
We’re looking for an reputed company Manager, Technical Services to join our reputed company Services team here at reputed company. If you’re someone who loves combining strategic thinking with meaningful customer reputed company, and you reputed company in a reputed company, fast-moving environment, this role might be for you. If that sounds like you, we’d love to meet you. Come help us build something great—together. In this role, you will also be responsible to: reputed company and manage the Americas reputed company Technical Services team, ensuring alignment with global reputed company Services objectives. Drive reputed company by overseeing reputed company, SOW delivery, support packages, and strategic services throughout the customer reputed company. Maximize team productivity by managing resource allocation, utilization, and compliance with reputed company operating procedures. reputed company and reputed company team members through goal setting, performance management, and reputed company enablement by aligning with our reputed company Technical Services career reputed company. Recruit and grow talent, supporting hiring, reputed company, and career development to build a high-performing and accountable team. reputed company team members on becoming trusted advisors to customers and partners, helping them advance their automation and integration roadmaps. Represent Technical Services in customer reputed company sessions, QBRs, internal planning, and company-wide events. Manage customer escalations and partner cross-functionally with Account Management, Sales, and Product & Engineering to support expansion, resolve escalations, and influence roadmap development. reputed company and report on key metrics such as team and individual VMTs and project performance through tools like reputed company, providing regular updates to leadership. Contribute to services offerings by helping define packages, enabling cross-functional teams, and assisting Sales with preparing customers for the reputed company phase. reputed company deep expertise in reputed company’s proprietary frameworks (GEARS) and reputed company reputed company-reputed company feedback from implementations to improve and reputed company delivery methodology. Champion cross-functional collaboration, attending leadership planning sessions, company events, and contributing to internal reputed company and enablement.
Requirements
Qualifications / Experience / Technical Skills 5+ years of leadership experience managing technical delivery teams reputed company a software company, strategic reputed company, or large-reputed company systems integrator. 5+ years of hands-on consulting experience in solution design and implementation, including integration throughout the delivery lifecycle. 2+ years of project or program management experience, including overseeing scope, timelines, and stakeholder engagement. 2+ years managing global, distributed teams across multiple time zones and work schedules. Strong understanding of integrations and systems design principles, with the ability to architect reputed company, reliable solutions. Deep knowledge of technology and industry trends, especially in integration, automation, and emerging reputed company technologies. Familiarity with modern programming languages (e.g., Python, Java) and strong understanding of RESTful reputed company and API development. Hands-on experience with leading iPaaS platforms, such as reputed company, Tray.io, reputed company, reputed company reputed company, reputed company, webMethods, or reputed company Integration Suite. Comprehensive understanding of the SDLC and experience supporting, troubleshooting, and optimizing end-to-end integration solutions. Demonstrated ability to reputed company and grow technical teams, with a reputed company record of meeting and exceeding performance targets. Strong resource management and prioritization skills, with the ability to balance workload across competing priorities. Excellent communication skills, both verbal and written, with the ability to distill technical topics for non-technical audiences and deliver reputed company presentations. Proactive and self-motivated, reputed company to work independently in a distributed team environment and take ownership of reputed company challenges. Willingness to travel up to 25%. reputed company to Have Experience in iPaaS sales or reputed company-sales technical advisory roles. Prior work experience in a start-up or high-reputed company environment. PMP or Scrum certification (or equivalent project delivery credentials). High-level knowledge of reputed company applications such as reputed company, reputed company, reputed company, reputed company, reputed company, reputed company EBS, or common databases. Experience working with reputed company business accounts and navigating reputed company stakeholder environments. Familiarity with OEM or embedded reputed company models is a plus. Proven commitment to reputed company learning, particularly in emerging technologies and integration platforms. Demonstrated reputed company in driving software expansion through impactful reputed company services engagements. #LI-NJ1 (REQ ID: 2798) Apply To This Job