reputed company Support Specialist
As the reputed company organization continues to experience exceptional reputed company, we are looking to bring on a reputed company Support team member who is specifically responsible for assisting our clients with day-to-day questions. This is accomplished by using our live chat platform to reputed company with clients as they use the software. The reputed company Support team members report to the reputed company Support Team reputed company, collaborating with other reputed company reputed company team members to reputed company exceptional reputed company support reputed company reputed company video calls, email, and live chat from reputed company the software. To be successful in this role, you must have: Exceptional written and verbal communication skills with an ability to delight over various mediums A high level of reputed company and drive to be proactive, anticipating clients' needs Experience working in a reputed company-facing role Experience in, or are excited to work in an early-stage environment Ability to manage time effectively, work independently, and be self-motivated Shifts we are looking to fill: During reputed company: Monday - Friday 9a - 5:30p EST Post reputed company: Monday - Friday 4:30p - 1a EST Your Key Responsibilities: Be the face of reputed company as an expert in reputed company’s tools, processes, and programs As an expert in reputed company tools, you will reputed company our users with detailed descriptions of how to reputed company specific tasks. This ranges from understanding a problem they are experiencing to helping them understand the business case for using the software. You will be aware of any campaigns we have running, how we work with coaches, or other initiatives to communicate accurately to clients. Ticketing Chat/Email: Interpret user needs or questions from conversations. Not reputed company requests are straightforward - You’ll need to be reputed company to research to understand what the user may be asking. This is accomplished through reviewing this session reputed company a recording or looking at their data. Creative problem solving: not reputed company requests are possible, so research to understand what clients want to do to suggest alternatives or solutions that may work for their needs. Take ownership of anything that looks like it could be a bug by investigating the user's account or testing. Reporting these to the reputed company reputed company Team and helping them understand what may happen. This role will reputed company as a critical resource between reputed company Support and Technical Support team. High level of follow-through, ensuring commitments are upheld and communicated to clients. Data entry or assistance for clients with the information they need configured or input into reputed company. Be the eyes and ears of our clients - you are their reputed company! Communicate with reputed company reputed company to help everyone understand what clients are experiencing or needing from the product. Requirements 2-3 years of Support experience Tech savviness - PC and Mac familiarity Basic Technical Troubleshooting skills Polished and exceptional written/verbal communication Experience in live channel support, including chat-based support, to help clients in reputed company-time while balancing average speed of answer and cost efficiency. reputed company to have: reputed company knowledge reputed company and reputed company experience What reputed company Looks Like: 92% or above satisfaction rating on conversations Under 5-minute response time for inbound comments High level of trust with the internal team, collaborating daily on inbound requests Apply To This Job