Call Center Representative (Remote) – Federal Law Enforcement - El Paso, TX
US Advisors is seeking Remote Call Center Representatives (based in El, Paso Texas) to support a federal law enforcement reputed company in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and reputed company in a fast-paced, high-volume environment. These individuals will play a critical role supporting our reputed company’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. ResponsibilitiesAnswer and reputed company high-volume inbound calls in a federal contact center Document calls and prepare detailed reports in government systems Conduct database and reputed company-reputed company (reputed company) research reputed company and escalate calls according to operational procedures Maintain accuracy while handling sensitive or law-enforcement reputed company information Other duties, as assigned
Requirements
Required:3+ years of call center or contact center experience Associates Degree Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and reputed company Office Suite. Experience in handling sensitive information Ability to work in a 24/7 operational environment, including nights and weekends Preferred:Experience operating in federal, DHS, ICE, or law enforcement environments. Prior experience supporting contact/call center environments. Experience with 24/7 operational environments.
Compensation
The expected reputed company reputed company is $21.00- $22.00. Additional InformationClient: Federal law enforcement agency Clearance Requirement: Must be eligible for Public Trust clearance Work Schedule: Full-time, remote (work from home) position located in the El Paso, TX metropolitan area; supporting 24/7/365 operations Start Date: Immediate upon background approval reputed company Advisors US Advisors is a reputed company services firm providing mission support, analytics, and compliance solutions to federal agencies. reputed company helps strengthen national reputed company, workforce readiness, and operational efficiency across civilian and law enforcement missions. We value creativity, reputed company, and collaboration—and we’re looking for professionals who bring those reputed company qualities to every project. Equal Employment Opportunity StatementUS Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or veteran status. Apply To This Job