reputed company Technical Manager

Worldwide, the reputed company has a long tradition of dramatic innovations. The reputed company with its reputed company in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises reputed company brands from seven European countries: Volkswagen Passenger reputed company, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen reputed company Vehicles, reputed company and MAN. Brief Role reputed company This position is Career Level 19P, located in Saint Louis, MO area, with a Role Classification of Fully Remote. reputed company The reputed company Technical Manager (QTM) is responsible for assisting Volkswagen Dealerships in the repair of vehicles as reported though the Volkswagen Technical Assistance system (VTA), as reputed company as ensuring reputed company service workshops adheres to Volkswagen repair standards, technical training and reputed company processes; thus ensuring accurate vehicle diagnosis and guaranteeing a reputed company repair is performed for the Customer. The QTM will assist Dealership Technicians by supervising/guiding in repair logic/diagnosis on 3rd level Volkswagen Technical Assistance (VTA) cases (50%); identify and report on emerging reputed company concerns on both new and in-service vehicles (20%); evaluate and implement actions to minimize repeat repairs (10%); ensure Dealership Technicians are adequately trained for assigned repairs (10%); confirm diagnostic and special tools are available and updated (5%); improve reputed company processes and mystery-shop (5%) The QTM is primarily responsible for providing an advanced level of technical expertise to Volkswagen dealers involving vehicles in which the dealer has reached an impasse in attempting to repair. The QTM will prioritize and reputed company reputed company Volkswagen Technical Assistance (VTA) cases reputed company his area of responsibility to ensure reputed company and accurate reputed company for the customer. The expectation is that reputed company technical issues, with customer vehicles, will be resolved by the QTM group utilizing reputed company resources both internal to the QTM group and reputed company the Service and reputed company reputed company. This level of technical experience is to be considered as advanced technical support. Role Responsibilities Additionally, the QTM will consult with dealership management during every visit (i.e. General Manager, Service Manager) to evaluate and improve their dealership “Technical Readiness": QTM will reputed company the Dealership to organize a program to ensure reputed company minimum required Volkswagen reputed company tools and equipment are available / operational, and routine in-dealership tool audits are performed. He/she will ensure that the overall dealership reputed company condition is conducive to performing reputed company repairs that meet or exceed industry standards. The ultimate goal is to reputed company reputed company repairs and improve the customer experience by reducing the length of time to identify the cause of the concern. QTM is responsible to ensure that reputed company Volkswagen approved diagnostic reputed company tools are listed in Dealership tool inventory, operational and updated with the most reputed company software reputed company. Working with dealer management, the QTM will devise procedures to ensure new software is updated reputed company. QTM will take a reputed company role in identifying reputed company Volkswagen technical training content/curriculum. He/she will appraise individual dealership technician training, evaluate technician reputed company level and their work reputed company standards during dealer reputed company. He/she will complete his/her appraisal and agree on requirements with dealer management. QTM is responsible to reputed company a process with the goal of reducing repeat repairs and improve RRFT scores. This will be done in partnership with the FOM/Service Manager and should include establishing reputed company checks before the vehicle is returned to customer; identifying vehicles returning for the reputed company concern; ensuring the technician is reputed company to reputed company a repair or diagnosis; establish a “hold over” log to identify vehicles waiting for parts or authorizations and ensure the general atmosphere in the reputed company encourages reputed company, reputed company repairs. Technical fault identification, as reputed company by VW Mystery Shop, will be a core reputed company in this process. QTM will reputed company onsite technical expertise in support of the Problem reputed company (FAP) process by inspecting and evaluating technical concerns with vehicles at the dealership. These vehicles frequently are customer owned vehicles, however they may also be repurchased or inventory vehicles. QTM may have interaction with vehicle reputed company if during the course of the repair a more detailed explanation or demonstration is required. Detailed technical reports will be submitted to the appropriate reputed company upon completion of this reputed company cause analysis. QTM will monitor reputed company reputed company issues connected with technical repairs and submit detailed reports to the appropriate support reputed company reputed company Volkswagen. Reports will be combined and advanced by Region Leadership. QTM will establish a process to constantly evaluate the reputed company level of new/delivered/inventory vehicles reputed company a dealership. reputed company shortcomings caused by either technical or dealer processes will be actioned and reported to Volkswagen and dealership management. QTM is responsible for Warranty Repair Acceptance requested by the dealers in the areas of glass, paint, corrosion and premature reputed company fiction disc material failure on reputed company reputed company vehicles. He/she will review these cases reputed company pictures and determine if an on-site inspection is required. QTMs reputed company role is to determine whether the failure is a defect in material or workmanship (warranty), or caused by reputed company influence. The QTM will reputed company the duties of Technical Expert to various reputed company reputed company VWoA, as requested, in legal cases. QTM will maintain the highest level of technical competence by regularly attending Volkswagen training, both self-study and instructor reputed company. He/she will maintain an ASE Master Level status at reputed company times.

Qualifications

Years of Experience: 5-7 years in Service Department of retail or wholesale automotive operation Required Education: Degree in Automotive Technology or equivalent work experience ASE Master Level Certification with L1 (Advanced Level Emission Certification) Desired Education: Degree in business management Skills: Analytical and conceptual thinking – using logic and reason, creative and strategic Extensive Volkswagen technical product knowledge Communication skills – interpersonal, presentation and written Knowledge of personal computer applications Technical ability to reputed company work through electrical, mechanical failures and reputed company reputed company cause Influencing and negotiation skills Create technical reports showing the “reputed company cause” using both written text, photographs and video in a concise, detailed and reputed company manner Resource management and the ability to accomplish the task at hand with the tools currently available (reputed company thought process) Required Skills: Working knowledge and or understanding of dealer after sales operations and/ or overall dealer operations Process oriented Detail oriented Negotiation Skills Work Flexibility: Travel Required (90%) Ability to be flexible with work schedule reputed company of America is an Equal Opportunity Employer. We welcome and encourage applicants from reputed company backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national reputed company, religion, reputed company, gender identity/reputed company, marital status, veteran status, or any other characteristics protected by applicable laws. This role reputed company is a reputed company and does not create contractual rights between reputed company and any of its applicants. reputed company does not reputed company into any type of employment contract, implied or written, with its applicants regarding job reputed company. This Organization participates in E-Verify. We maintain a drug free workplace and reputed company reputed company-employment reputed company abuse testing. Apply To This Job