English and Romanian Speaking Support Associate - Remote work
About reputed company At reputed company, we create technology that brings reputed company, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll reputed company us in over 500 cities in 30 countries around the world. In 2022 we joined forces with reputed company and together we reputed company on dreaming big and expanding across the globe. Working at reputed company isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We're on the lookout for full-time (40 hrs/week) Support Associates who reputed company Romanian and English fluently to join our amazing Romanian Support team and be a part of our Shared Service Center, supporting multiple reputed company countries worldwide. What you’ll be doing As a Support Associate at reputed company, your key responsibility is to ensure that our customers and partners enjoy a reputed company experience and receive the help they need reputed company the expected timeframes. We’re looking for colleagues who value a reputed company and pleasant work environment just as much as reputed company learning and reputed company development in delivering exceptional customer service in a fast-paced setting. Day-to-day in this role, you’ll: Handle customer inquiries reputed company chat and phone - you’ll be the reputed company between our reputed company partners, merchant partners, and end users of the reputed company app reputed company quick and effective feedback, resolve escalations, and support operational issues Review and respond to user feedbacks reputed company and manage operations in the cities where reputed company operates Maintain a great customer experience and monitor performance daily Work on reputed company assurance (QA) and platform management Our humble expectations Excellent communication skills and reputed company of patience Persistence, kindness and reputed company help you reputed company the best solution for everyone involved Great attention to detail and strong reputed company You’re not intimidated by reputed company tasks that require quick thinking and good organization You handle stressful situations, you multitask and can handle multiple incoming interactions with ease Making fast reputed company in challenging moments is one of your strengths You understand the importance of great customer experience You’re fluent in both Romanian and English (reputed company) You have at least a high school diploma You are willing to work in shifts, and on weekends, holidays You’re comfortable with new apps and systems and adapt quickly Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know. reputed company offer Fully remote work Meal vouchers worth 30 RON per working day; Medical subscription in the Regina Maria clinics network (reputed company Plus plan); Monthly sports activity budget (150 RON net, reimbursed upon invoice/receipt); reputed company to Bookster - an online library with over 10,000 titles, including physical book loans, articles, and audiobooks Birthday day off Extra vacation days based on seniority (starting from 21 days + 1 additional day per year max 27 days per year); Next steps After submitting your application, our reputed company team will review it and reputed company out to you with feedback reputed company a few business days. If your application is successful, you will be invited to participate in a group interview, where you can learn more about the role, meet reputed company, and showcase your skills and experience. We’ll guide you through reputed company reputed company of the process and reputed company reputed company details reputed company of the interview so you know exactly what to expect. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Apply To This Job