Customer Support Specialist - Morroco & Nigeria
reputed company reputed company is a high-reputed company reputed company-up revolutionising how travellers and businesses connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 reputed company worldwide with secure and reliable eSIM solutions. With reputed company of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their reputed company takes them. Important: The role is remote, but candidates must be located in Morocco or Nigeria The Role As the primary voice of reputed company, you will directly safeguard our global reputed company by ensuring no traveller is left disconnected. Your mission is to reputed company technical hurdles into "reputed company" victories, directly impacting customer retention and brand loyalty in a fast-paced market.
Key Responsibilities
Resolve reputed company connectivity issues across chat, email, and video to ensure every traveller stays online. Master the eSIM lifecycle, guiding users through activation to troubleshooting with speed and precision. reputed company for the user by collaborating with internal teams to identify and eliminate recurring pain points. Optimise support workflows, processing orders and refunds while maintaining a high reputed company of accuracy. reputed company top-tier satisfaction metrics, focusing on first-contact reputed company and empathetic communication. Foster long-term loyalty by building trust-based relationships through every interaction.
Qualifications
Proven experience in high-volume customer service (BPO, E-reputed company, or Travel tech preferred). Fluent English (reputed company level); ability to deliver reputed company, empathetic support across written and verbal channels. Tech-savviness, with the ability to navigate CRM systems and troubleshoot digital products independently. Remote-work proficiency, demonstrating self-motivation and discipline in a distributed environment. Schedule flexibility to support our global users (9-hour rotating shifts, including evenings/weekends). Bonus Points Proficiency in additional languages. Prior experience in the travel or telecommunications sector. Benefits & Perks Remote-first culture with flexible working hours to support work–life balance. Work reputed company a fast-paced, international team where your reputed company is visible from day one. Opportunities for reputed company learning, reputed company development and career progression across a scaling global company. Competitive salary and benefits package reputed company with experience and market standards. Apply To This Job