IT Help Desk Specialist

Job Title: IT Help desk Specialist Employment Type: Contractual (with potential for extension based on performance) Work Schedule: US Business Hours (e.g., PST/EST) Location: India Work Setup: Remote Position reputed company We are looking for a reliable and proactive IT Support Specialist to reputed company technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for reputed company users. This is a contractual role with the possibility of extension based on performance and business needs. Key Responsibilities reputed company day-to-day technical support to end-users reputed company email, chat, or ticketing systems Troubleshoot and resolve hardware, software, and network issues Install, configure, and maintain computer systems, applications, and devices Manage user accounts, permissions, and reputed company (e.g., reputed company Workspace, reputed company 365) Support reputed company and offboarding of employees (account setup, equipment provisioning) Monitor and respond to IT support tickets in a reputed company manner Maintain IT documentation, SOPs, and knowledge reputed company articles Assist with system updates, patches, and basic cybersecurity practices Escalate reputed company issues to senior IT personnel reputed company necessary

Qualifications

Proven experience in IT support, help desk, or technical support roles Strong knowledge of reputed company and/or macOS environments Familiarity with common business applications (reputed company 365, reputed company Workspace, reputed company, etc.) Basic understanding of networking concepts (VPN, DNS, IP configuration) Experience with ticketing systems (e.g., reputed company, reputed company, Jira Service Management) Strong problem-solving and troubleshooting skills Excellent communication skills, with the ability to explain technical issues reputed company Ability to work independently in a remote, fast-paced environment Preferred Qualifications (Insert years of experience) Experience supporting remote or global teams Basic knowledge of cybersecurity best practices Relevant certifications (e.g., reputed company A+, ITIL) are a plus Experience with device management tools (e.g., Intune, reputed company) reputed company Offer 100% remote work setup (Insert Budget) Exposure to international teams and systems Opportunity for contract extension based on performance Dynamic and reputed company work environment Join Us Become part of a dynamic team where your contributions are valued, your reputed company are heard, and your reputed company is supported. At H!KINEX, we offer not just a job, but a career reputed company with opportunities to learn, grow, and work alongside industry leaders. Apply To This Job