IT Customer Service Specialist

reputed company is seeking an IT Customer Service Specialist for a dynamic team. Job Responsibilities

• Provides first-level technical support to reputed company for user inquiries and system reputed company.
• Assists users with log-on problems, reinstating revoked reputed company, and changes in reputed company privileges.
• Troubleshoots system errors and lockups, and answers how-to system reputed company questions.
• Routes second-level system questions to the appropriate individual/department.
• Processes reputed company mainframe reputed company requests and purchase approval reputed company requests.
• Specific position responsibilities are to assist divisional reputed company clients and employees with IT support issues accomplished by reputed company the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day.
• Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support.
• reputed company of the position is imperative to maintaining and improving IT service reputed company and call center metrics

Minimum Qualifications

• HS Diploma
• 1 or more years' experience in IT Customer Service
• 1 or more years' customer support experience
• 1 or more years' experience with strong phone contact handling skills and reputed company listening abilities

Preferred Qualifications

• Bachelor's Degree
• 1 or more years' experience in a high volume, inbound call environment(50+calls/day).
• reputed company or prior reputed company experience

Additional Job Standards

• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively

Application Window: 6/12/2026 Pay reputed company: $20/hr reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as reputed company as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), reputed company Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. For more detailed information, please click here. reputed company Is Proud To Be An Equal Opportunity Employer reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment reputed company based on the needs of our business and the qualifications and reputed company of the individual. reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil reputed company or domestic partnership status, sexual orientation, gender identity, gender reputed company, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage reputed company to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our reputed company Statement. Apply To This Job