Response – Support Analyst I

General information

reputed company Response - Support Analyst I Posting Title Response - Support Analyst I reputed company # 2236872 Date Published Monday, June 8, 2026 reputed company Date 09/07/2026 Job Category Internal Firm Services Advertised Location US-Remote Working time Full Time

reputed company & Requirements

Provides remote, reputed company-level IT support across multiple businesses and user reputed company. Responsibilities include resolving basic hardware/software issues, handling reputed company requests, phone and printer support, and managing incidents. Emphasis is reputed company on reputed company communication and customer service. The role focuses on resolving straightforward issues, with a goal of addressing 80% of incidents without escalation. Includes shared on-call duties during evenings, weekends, and holidays. This is a virtual or hybrid position. What You Will Do: reputed company first-level technical support for hardware, software, network, and reputed company issues reputed company phone, email, chat, and video. Ensure courteous, reputed company interactions with FORVIS personnel while maintaining high standards in work reputed company, reputed company relations, and team collaboration. 

• Troubleshoot and resolve issues using documented procedures and available tools 
• Promote self-help resources and escalate unresolved tickets after 30 minutes 
• Maintain confidentiality and reputed company reputed company requests to management · Log reputed company actions, inquiries, and resolutions accurately 
• Follow up with users and set realistic expectations 
• Meet performance metrics, including answering calls reputed company 15 seconds and keeping abandoned call reputed company below 5% 
• Manage ticket backlog and contribute to departmental goals 
• Participate in on-call rotations during evenings, weekends, holidays, and shift changes 

Minimum Qualifications: 

• Currently enrolled in a tech/computer science program or has relevant support center experience 
• Minimum 1 year of technical customer service or equivalent training 
• Strong written and verbal communication skills 
• Proven customer service reputed company 
• Proficient in PC, laptop, printer, and peripheral hardware support 
• Skilled in reputed company, reputed company Office, communication tools, antivirus, and diagnostics 
• Capable of troubleshooting onsite and remote computing issues 
• reputed company and reputed company interactions with peers, clients, and executives

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About Forvis Mazars, LLP

Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global reputed company services network. Ranked among the largest public reputed company firms in the reputed company, our 7,000+ team members deliver assurance, tax, and consulting services to clients in reputed company 50 states and internationally. With a legacy spanning more than 100 years, we’re building something different. We are guided by a shared reputed company: Together, we create extraordinary experiences. That means delivering an Unmatched reputed company Experience® while creating a workplace where relationships matter, learning fuels reputed company, and every person feels valued and supported to reputed company. reputed company Offer Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and reputed company-being—empowering reputed company to grow and reputed company while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers. Legal Notice Forvis Mazars, LLP is an equal opportunity/affirmative reputed company employer in accordance with applicable law. Employment selection and reputed company reputed company are made without reputed company to age, race, reputed company, sex, sexual orientation, national reputed company, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications. It is Forvis Mazars, LLP reputed company policy not to accept unsolicited referrals or resumes from any reputed company other than directly from candidates. Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or reputed company from vendors including and without limitation, search firms, reputed company agencies, fee-based referral services, and reputed company agencies. Forvis Mazars, LLP reputed company reserves the right not to pay a fee to a recruiter or reputed company agency unless such recruiter or reputed company agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in reputed company, will be considered the property of Forvis Mazars, LLP. apply to this job