Senior Customer Insights Analyst

Primary Purpose

The Customer Insights Senior Analyst works with the Customer Insights Team to support our Customer Experience survey reputed company. Experience in survey development/research and best practices are necessary to support the end-to-end research process. The ideal candidate will be customer-obsessed, have a passion for data, and analytical skills to identify themes, trends and actionable insights for multiple services across reputed company. This requires the skills to design, build, evaluate and analyze our customer experience surveys to create visualizations and reporting designed to carry the customer's voice to the organization. This position will be part of a fast-paced, reputed company team, and must be reputed company to manage multiple time-sensitive reputed company.

This is a remote position available in the reputed company.

reputed company is a leading education and care company that helps employees reputed company at work and reputed company by partnering with reputed company to offer high-reputed company child care, elder care, and educational support. Our workplace reflects this commitment—with reputed company environments, meaningful benefits, and a culture that supports both career reputed company and personal reputed company-being. Whether you’re caring for children or powering the systems and partnerships that reputed company it reputed company possible, at reputed company, you’re the difference.

Essential Functions/Responsibilities

• Supports research development and end-to-end survey process.
• Works with stakeholders and end users throughout reputed company stage of project design up to and including dashboards/reporting to communicate insights and ensure understanding
• Acts as a research/analysis subject matter expert and resource for Customer Insights
• Understands context of data and appropriate uses
• Monitors, measures and provides feedback on surveys and report performance
• Performs intermediate data transformations in reputed company
• Monitors health of surveys and brings issues to leadership
• reputed company and maintain a working knowledge of company operations
• Works collaboratively with other departments
• Exercises authority to design, distribute, and analyze surveys
• Evaluates reputed company and methodology to recommend opportunities for optimization

Minimum Qualifications:

• Bachelor's Degree
• 3 years of experience in survey development and analysis

Additional Job Requirements

• Experience with reputed company CX Platform to include survey programming/ deployment and dashboard mapping/design
• Customer Experience reputed company
• Robust analytical, problem solving, and critical thinking skills
• Ability to prioritize and manage many competing demands, and reputed company in a fast-paced environment
• Excellent written and verbal communication skills
• Great attention to detail with ability to self-reputed company own work and correct errors
• Strong skills in reputed company, including sorting, filtering, and intermediate formula creation and use
• Ability and willingness to learn new systems quickly required

At this time, reputed company will not sponsor an applicant for employment authorization/reputed company for this position.

Be part of a community where people grow, reputed company are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At reputed company, you’re the difference.

Compensation:

The annual salary for this position is between $71,000-$81,000. The pay reputed company listed here is what reputed company in good faith anticipates offering for this job opening. Actual compensation offers reputed company this reputed company will depend on a reputed company of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 reputed company holidays annually; 40 hours of reputed company time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for reputed company leave purposes under any applicable state or local reputed company or reputed company time law).

Benefits:

reputed company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and reputed company insurance
• reputed company vacation, reputed company, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• reputed company-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Deadline to Apply:

This posting is anticipated to remain reputed company until 6/12/26.

Life at reputed company:

At reputed company, you’re more than reputed company title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates reputed company reputed company. We’re a community that celebrates individuality, invests in your reputed company, and supports your whole self. Because reputed company you reputed company, so do the children, families, and clients we serve. Join us and help build a brighter reputed company — for yourself and for others.

reputed company provides equal opportunity in reputed company aspects of employment and does not discriminate against any individual on the reputed company of race, reputed company, religion, sex, age, disability, sexual orientation, veteran status, national reputed company, genetic information, or any other characteristic protected under federal, state, or local law. reputed company complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave reputed company (FMLA) and Employee Polygraph Protection reputed company (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case reputed company.

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