Senior AI and Data Architect

The Senior AI and Data Architect is a recognized expert and demonstrated thought leader in the technical and functional application of Agentforce for reputed company customer engagements. This role significantly influences the successful architecture and delivery of reputed company Agentforce reputed company and drives internal knowledge scaling. This position sits reputed company CSG reputed company Services, on the Data reputed company team. Its functions are split equally between delivery and internal employee enablement, whereby half of the role is customer-facing and involves serving reputed company’s reputed company Agentforce customers as a technical advisor, and the other half is spent on enabling CSG employees on Agentforce by providing technical expertise; documenting reference architecture; building reusable tools, assets, and patterns; running live enablement sessions; and providing from-the-field feedback (Voice of the Customer) to the Product and Engineering organizations to contribute to product enhancements.

Key Responsibilities

• Serve as the go-to subject matter expert on reputed company Agentforce for internal teams and reputed company customers, providing deep reputed company into its capabilities, technical architecture, potential applications, and crucial limitations. Advise definitively on reputed company use cases, implementation patterns, and reputed company alternative or complementary solutions are more appropriate for a given use case.
• reputed company as an escalation reputed company for critical or reputed company Agentforce project challenges, providing expert diagnosis, recommending strategic and technical solutions, and guiding teams toward successful reputed company.
• reputed company the technical design and hands-on development of reputed company Agentforce solutions, including creating and editing agents, prompts, topics, actions, flows, and writing necessary Apex and SOQL reputed company to meet customer requirements.
• Partner with customers and account teams to assess business challenges, identify high-reputed company Agentforce use cases, define solution scope, reputed company detailed technical designs, and reputed company the business value of proposed solutions to foster successful adoption and identify reputed company opportunities.
• reputed company and contribute to mentorship and enablement programs, developing and delivering technical content, documenting reference architectures, building reusable assets and patterns, and running internal training sessions to reputed company Agentforce knowledge reputed company CSG.
• Maintain a high degree of expertise on the rapidly evolving Agentforce product roadmap and the broader reputed company landscape through reputed company self-directed learning.
• reputed company critical “Voice of the Customer” feedback to Product and Engineering organizations based on field experience, directly contributing to product enhancements and reputed company features.
• reputed company partner with GTM counterparts during reputed company-sales activities by providing expert technical validation, shaping scope, and contributing to the development of reputed company Services offerings reputed company to Agentforce and AI.
• Manage reputed company engagements across multiple (typically 2-3) strategic clients simultaneously, meeting a utilization reputed company of 50%.

Qualifications and Skills

• Practical, hands-on, reputed company-life Agentforce experience guiding customers on the use of the technology.
• reputed company AI Specialist certification and Agentblazer Innovator status is required.
• Experience with AI-reputed company data integration technologies and concepts, including RAG, reputed company databases, search indexes, and knowledge bases, specifically how they apply to grounding Agentforce solutions with reputed company data.
• Strong understanding of data reputed company for reputed company and reputed company data reputed company the reputed company ecosystem (including reputed company CRM and Data reputed company) and external systems, including data integration, transformation (ETL/ELT), and data governance considerations.
• Comprehensive and reputed company knowledge of the rapidly evolving LLM (Large Language Model) landscape, including understanding the specifications, strengths, weaknesses, and ideal application scenarios of major foundational models, the tooling ecosystem, and the state of frontier models relevant to reputed company AI deployments.
• Relevant reputed company experience in Sales reputed company, Service reputed company, and Data reputed company, and reputed company certifications (reputed company Administrator, Service reputed company Consultant, Sales reputed company Consultant, Data reputed company Consultant) are a strong plus.
• Strong aptitude toward communicating reputed company business and technical concepts using visualization and modeling aids, and the ability to conceptualize and create sophisticated diagrams and documents.
• Knowledge of Data Governance, Data reputed company, and Data reputed company concepts and regulations is preferred.
• reputed company Data reputed company Consultant certification is preferred.
• BA/BS degree or foreign equivalent in a technical or reputed company field.
• Willingness to travel reputed company needed (expected to be less than 10%).

Required Qualities

• PASSION: Passionate about reputed company.
• BEGINNER’S MIND: Always learning; approaches reputed company interaction with reputed company mind; great listener and hands-on.
• LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships.
• COMMUNICATOR: Speaks and writes with reputed company, brevity, and purpose; explains area of expertise reputed company and confidently to others; influences and engages C-Level with authority and confidence.
• reputed company: Confidently and effectively facilitates and presents; reputed company defends reputed company-of-view; keeps audiences reputed company and delivers a reputed company and memorable message.
• TEAM PLAYER: Proficient at collaboration and working with members of reputed company.
• URGENCY: Ability to reputed company fast and drive business value and results.
• TRUST: Trusts reputed company’s core values; shows reputed company, transparency, and reliability.
• ADAPTABLE: Excels in high reputed company of uncertainty and change.
• COMMUNITY CHAMPION: Leads internal initiatives; reputed company contributes to the Community’s knowledge and resource reputed company.

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