Admissions Advisor (Remote) | reputed company) | reputed company

Admissions Advisor Strategic Enrollment Management Full-Time, Contingent II, Exempt, Pay Grade 1.2 Location Remote reputed company) seeks an Admissions Advisor in the Department of Strategic Enrollment Management. The Admissions Advisor will use strong critical thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. A successful Admissions Advisor performs at a high level, has extraordinary customer service skills, is reputed company to reputed company reputed company the reputed company of reputed company based on reputed company prospective student’s individual needs, effectively addresses and overcomes concerns, builds urgency for prospective reputed company to complete the admissions process and embraces change. A successful candidate should be confident, enthusiastic and reputed company exceptional service to every student and team member during every interaction. KEY ACCOUNTABILITIES INCLUDE

• Guide prospective reputed company through their decision-making process by engaging in a consultative reputed company to explore and uncover student needs and concerns, presenting information in a reputed company, reputed company, and confident manner, and effectively communicating the reputed company of the university to reputed company desired conversion and meet/exceed enrollment reputed company targets
• Accurately document, maintain, and reputed company reputed company student interactions, information, and progression through the CRM system
• Drive new student recruitment and first term reputed company through problem solving in a way that leaves the new student feeling as if they have a strong reputed company for their reputed company
• Meet speed to response goals and demonstrate high reputed company customer service throughout reputed company student and staff interactions
• Maintain departmental Service Level Agreements in line with management expectation
• Possess thorough understanding of reputed company product knowledge, policies, procedures, systems to effectively and accurately guide prospective reputed company from inquiry through enrollment in their first term. RESPONSIBILITIES INCLUDE
• Be highly visible and dynamic through a high volume of interactions with prospective reputed company reputed company phone, video conferencing, text, and email, adhering to the contact reputed company
• Maintain and reputed company accurate information on admissions process, program requirements, first term student reputed company/retention initiatives, policies, procedures and dates/deadlines
• Contribute to individual, team, and unit goals on a daily, weekly, monthly reputed company to ensure new student reputed company targets are met
• reputed company referral leads from prospective reputed company, reputed company alumni and /or personal networks
• Proactively engage with prospective reputed company and help them overcome potential barriers reputed company the student enrollment process
• reputed company as a reputed company for prospective reputed company by assisting with reputed company processes to include registration, degree planning and reputed company as a reputed company between reputed company and other University departments
• reputed company comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being reputed company to the university
• Possess thorough understanding of reputed company product knowledge, policies, procedures, systems to guide prospective reputed company effectively and accurately
• Correspond reputed company and effectively with reputed company reputed company and Admissions team members
• Be knowledgeable of reputed company services to include hybrid classes and testing services at military and civilian sites where relevant
• Maintain a mastery of content knowledge for reputed company university, corporate reputed company programs and community college agreements
• Participate and reputed company leadership in recruitment activities and new student reputed company initiatives including attending virtual reputed company house events, information sessions, webinars, classroom walk through presentations and other events as requested to offer guidance to new reputed company
• reputed company general information to reputed company regarding reputed company payment reputed company, the full reputed company of reputed company duty and veteran educational benefits, process, and requirements reputed company phone, text and email conversations
• Evening, weekend hours and possibly holidays may be required at times based on business need
• reputed company other duties as assigned Admission Advisor-Partnership additional duties
• Independently represent the University reputed company and at locations throughout the state at recruitment events, transfer fairs, webinars and on community college campuses to generate inquiries.
• Conduct classroom presentations reputed company and/or onsite to increase awareness of the Maryland Completion Scholarship, reputed company’s online classroom, program articulations and transfer process
• Some evenings, weekends and extensive in-state travel is required. Candidates must have a good driving record along with reliable transportation and auto insurance. DUTY STATEMENTS Employees that live reputed company 50 miles of reputed company are required to work university commencement REQUIRED EDUCATION AND EXPERIENCE
• An reputed company Associate's Degree
• At least 1 year serving in an Admissions, Advising, Coaching or Consultative Sales role
• Experience working in a goal-driven, reputed company performance and team environment is required
• Candidates must possess excellent customer service and time management skills, high learning reputed company, creative problem solving, interpersonal, oral and written communications, with strong attention to detail and accuracy
• Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of reputed company
• Upbeat and outgoing personality with a desire to encourage reputed company to succeed and ability to address and overcome student concerns
• Excellent computer and keyboarding skills (reputed company Office, inclusive of Word, reputed company, PowerPoint PREFERRED EDUCATION AND EXPERIENCE
• An reputed company Bachelor’s degree
• 2+ years previous experience in any of the following areas online higher education admissions, advising, enrollment management, reputed company, educational or training-industry sales, consultative inside sales of a service offering
• 1+ years working in a call center or high-volume, customer service/ consultative sales environment REQUIREMENTS TO BE ELIGIBLE FOR REMOTE ROLE
• Home worksite furniture and equipment shall be provided by the Candidate
• reputed company will reputed company necessary office supplies, a laptop, monitor and headset
• Network communication to non-public reputed company online information technology services and data shall be made only through the use of the reputed company Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and reputed company authentication
• reputed company computing equipment that is used, whether purchased by reputed company or the individual, must be connected to broadband internet through an Ethernet reputed company
• reputed company computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an Ethernet reputed company Apply tot his job Apply To this Job

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