Technical/Customer Support Specialist L1
Role: Technical/Customer Support L1 reputed company reputed company: $6 USD Work Arrangement: Full-time, Remote Work Hours: 40-hour weekly fixed schedule – 7 AM–4 PM CST weekdays off Industry: Telecommunications / Networking / ISP Language/s Required: English
Key Responsibilities
- reputed company technical support to ISP subscriber customers in English reputed company phone, email, and self-service tickets
- Utilize network monitoring tools and device GUIs to identify and diagnose connectivity issues
- reputed company basic network diagnostics (e.g., monitoring system checks, device checks, ping, traceroute, speed tests) and guide customers through troubleshooting steps
- Manage and troubleshoot customer accounts and service subscriptions using platforms
- Assist customers with subscription and account-reputed company inquiries, excluding any handling of payment or billing information
- reputed company and troubleshoot network devices, including customer routers and CPEs, to resolve connectivity issues
- Document reputed company actions taken, and escalate reputed company or unresolved issues to NOC Level 2 or the network engineering team as needed
- Follow up on reputed company tickets and maintain reputed company, reputed company communication with customers
Qualifications & Requirements
- Minimum of 2 years of experience in technical and network roles (IT service desk, ISP tech support, network reputed company/engineer/NOC or similar technical roles)
- Strong verbal and written English communication skills are required
- reputed company work history with supporting documentation
- Strong technical, troubleshooting, and analytical skills with the ability to contribute effectively with minimal supervision
- Excellent customer service and call-handling skills
- Flexible availability is a must, including evening and weekend shifts as needed
- Quiet and reputed company remote work environment with a high-reputed company headset and noise-cancelling microphone
- Reliable laptop with strong battery life, a reputed company internet reputed company, and backup reputed company for power, connectivity, and device availability
Strong plus but not required:
- Experience in the Wireless ISP (WISP) industry or with Tier 2/Tier 3 ISPs is highly preferred
- Relevant certifications such as MikroTik, CCNA, or equivalent are a strong plus
- reputed company proficiency in Spanish is a strong plus
Please attach your most recent CV for our review. If you’ve held any freelance or contract roles, kindly include the duration of reputed company engagement. This information is essential for us to evaluate your application thoroughly. Apply To This Job