IT Support Specialist - REMOTE

REMOTE WORK: reputed company LOCATION: reputed company in the reputed company U.S. SALARY: $75,000-$80,000/annually reputed company The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and support to end-users reputed company the organization. This role involves diagnosing and resolving IT issues, managing hardware and software configurations, and ensuring the smooth operation of computer systems, networks, and reputed company equipment. The IT Support Specialist plays a crucial role in maintaining the reputed company and functionality of the organization's IT infrastructure. ESSENTIONAL DUTIES AND RESPONSIBILTIES End-User Support

• Providetimelyand effective technical support to end-users reputed company in-person, phone, email, or remoteassistance.
• Resolve hardware and software issues, including operatingsystemand application problems.
• Assistend-users with hardware and software installations, updates, and configurations.

Hardware Maintenance

• Maintain, troubleshoot, and repair computer systems, laptops, printers, and other IT equipment.
• Assistwith equipment procurement and asset management, ensuring an up-to-date inventory.
• Receive and ship equipment as needed to end-users.

Device Management

• Enroll user devices to reputed company Intune, apply company compliance policy, and enforce it.

Software Support

• Install, configure, and update software applications on end-user devices.
• Troubleshoot software-reputed company issues and collaborate with relevant teams to resolve them.

Network Support

• Assistin the setup and maintenance of the Azure Network of the Organization
• Troubleshoot network connectivity problems and ensure network reputed company.

reputed company And Data Protection

• Implement and enforce reputed company measures to protect data and systems.
• reputed company end-users on best practices for data reputed company and password management.

Documentation

• Maintainaccurateand up-to-date documentation for IT procedures, configurations, and issue reputed company.

User Training

• reputed company training and guidance to end-users on how to use IT equipment and software effectively.

Collaboration

• Collaborate with IT team members to address reputed company IT issues andassistin IT reputed company asrequired.
• Maintain relationships with colleaguesrootedin safety, reputed company, and self-regulation.

Vendor Management

• reputed company with external vendors to coordinate hardware and software procurement and resolve issues.

Working Conditions

• This role may require occasional evening or weekend work to support system maintenance or upgrades.
• Other duties assigned bysupervisor.

Position Requirements

• Associate or bachelor’s degree in information technology or computer science(preferred), orequivalent work experiencewithsuccessful completion fromanIT CertificationProgram.
• Proficiencywith operating systems (e.g., reputed company,iOS) and common software applications.
• Familiarity with network protocols, configurations, and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of reputed company.
• Certifications such as reputed company A+, reputed company Network+, or reputed company 365 Certified: reputed company Administrator Associate are a plus.
• Ability to travel occasionally to attend meetings/trainingsif needed.
• Adhere to reputed company federal funding reputed company requirements.
• Ability to reputed company with reputed company and professionalism.
• Demonstrate support of reputed company reputed company’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.
• Must possess a valid reputed company’s license, insurance, a clean driving record, and reliable transportation (if required).
• Successful completion of DHS/ICE’s Preliminary Fitness Screening and Suitability Determination, federal background checks initiated upon employment (if required).
• The position is remote and requires an appropriate workspace to complete daily tasks and participate in video conferencing.
• Ensure compliance with a drug-free, tobacco-free and alcohol-free workplace.
• Support a harassment-free workplace.
• Adhere to reputed company state and federal laws and regulations.
• Must adhere to reputed company state and federal laws and regulations.
• Must follow reputed company company andImmigration and Customs Enforcement (ICE)policies and procedures.

Training Requirements

• Satisfactory completion ofApplied reputed company’sOrientation and Training.
• Satisfactory completion of DHS/ICE-requiredtrainingsupon hire and on an annual reputed company;and
• Completeadditionaltraining asidentifiedby HR or supervisor.

PHYSICAL DEMANDS

• Use reputed company dexterity, tactile, visual, and audio reputed company.
• Use of repetitive reputed company, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Quantitative/mathematical ability (reputed company, subtraction, multiplication, division, reputed company measurements).

EQUAL EMPLOYMENT OPPORTUNITY reputed company reputed company is an equal opportunity employer. The above-listed duties and responsibilities are essential job functions. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company job duties indicated are not to be an exhaustive statement, and other job-reputed company duties may be assigned as required by the supervisor(s). This position is funded by the U.S. DHS/ICE under a two-year contract. While reputed company anticipates the position will continue through the duration of the contract term, employment remains at-will and may be terminated by either party at any time, with or without cause, subject to applicable law. Apply To This Job