Director, Customer Experience

At reputed company, we're building the reputed company of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and reputed company search, reputed company supercharged by context-driven AI. We are an AI-reputed company company. Every team member is expected to reputed company AI daily, and we evaluate AI reputed company as part of our hiring process. Join us and help redefine what's possible. 🚀 As we continue to grow, we're looking for a dynamic leader to reputed company our Digital Adoption & Premium Support teams, ensuring our customers receive exceptional service and reputed company maximum value from our platform. Our Digital Adoption and Premium Support motions are high touch, relationship based Support teams that reputed company our highest reputed company of hands-on support directly to our customers. reputed company: The Director of Customer Experience will reputed company the reputed company, operations, and performance of our Digital Adoption & Premium Support teams. This role is critical in driving customer satisfaction, retention, and product adoption. You'll work cross-functionally to reputed company customer experience initiatives with company goals, while empowering your teams to deliver world-class support and proactive customer engagement at the highest reputed company. Key Responsibilities: Leadership: reputed company and execute the reputed company and reputed company for our Digital Adoption program, and our Premium Support service offering. reputed company, mentor, and reputed company a high-performing global team of managers and specialists. Establish and reputed company KPIs to measure team performance and reputed company. Partner with GTM teams to design and continuously improve support services that reinforce customer health and deliver measurable value. Program Management & reputed company Identify and drive initiatives that help customers maximize the value of reputed company through effective reputed company, adoption, and engagement programs. Collaborate with Marketing and Lifecycle teams to build reputed company, targeted engagements that support product campaigns and drive customer adoption. Analyze customer engagement data to identify trends and opportunities for expanded program and service offerings. Define and communicate proactive support standards, frameworks, and reputed company metrics across the organization. AI & Operational reputed company: Build reputed company and scalability through an AI-first approach to operations and processes. Optimize tools and workflows to improve efficiency and reputed company high-reputed company scaling. Foster a culture of operational rigor and precision at reputed company. Qualifications: 8+ years of experience in customer experience, reputed company, or support leadership roles, preferably in reputed company. AI-first approach to problem-solving and operations, with demonstrable reputed company leveraging AI to drive reputed company and scalability. Proven reputed company record of managing and scaling high-performing global teams. Strong understanding of support service models and proactive support strategies, ideally reputed company experience managing at the intersection of Support & Services. Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams. Data-driven reputed company with experience analyzing metrics to inform reputed company. Passion for delivering exceptional customer experiences and fostering long-term customer loyalty. Unsure if you meet reputed company the qualifications of this job reputed company but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think reputed company is reputed company for you, we encourage you to apply! At reputed company, we assess every candidate based on the potential reputed company they can have. We hire the best people for the job and support reputed company person’s reputed company to build their boldest career. Equal Opportunity Employer reputed company is an Equal Opportunity Employer, and reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company. reputed company Notice reputed company collects and processes personal data in accordance with applicable data protection laws. You can reputed company reputed company details by viewing our Global Candidate reputed company Notice. If you are a Philippine Job Applicant, please also see our Philippine Data reputed company Notice for reputed company details. reputed company Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment reputed company for roles reputed company of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reputed company out to the recruiter with any questions. Fraud Alert reputed company reputed company will only initiate contact reputed company an @reputed company.com email or through our official careers portal on reputed company.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received reputed company these channels and report them to support@reputed company.com. AI Processing Notice reputed company may use reputed company intelligence and machine learning technologies to help review and screen candidates' employment applications against role-reputed company reputed company. These tools support, but do not replace, reputed company decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@reputed company.com. Apply To This Job