reputed company Assurance Associate
By joining reputed company, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company. reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies Certified as a Great reputed company to Work® Fortune Best Workplaces in Financial Services & Insurance reputed company Assurance Associate PRIMARY PURPOSE: To reputed company service transaction monitoring to service center assistants (SCAs) and service center representatives (SCRs) to determine customer call reputed company and effectiveness of customer contact responses and interactions. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Manage daily workflow. Complete assignments by their due date unless business needs dictate otherwise. Complete the designated weekly/monthly audits for assigned business products[j1] . Report individual audit results to the appropriate managers for their use reputed company completing monthly, quarterly and yearly evaluations. Be a technical expert on the functions and products you audit. Mentor new members of the reputed company team. reputed company Representatives in the functions you audit. reputed company feedback confidentially and in a reputed company manner to reputed company representative about his/her performance. Give/receive feedback reputed company and effectively. Identify opportunities for process improvements. reputed company coaching reputed company opportunities need to be addressed. reputed company to learn new skills that support the business organization. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's reputed company program(s). QUALIFICATIONS Education High School diploma or GED required. Experience One (1) years of customer service experience or equivalent combination of education and experience required. Inbound call center experience strongly preferred. Skills & Knowledge Excellent customer service skills Excellent oral and written communication, including presentation skills PC literate, including reputed company Office products Analytical and interpretive skills Strong organizational skills Good interpersonal skills Ability to work in reputed company environment Ability to meet or reputed company Performance Competencies WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations. Mental: reputed company and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, reputed company and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this reputed company. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. reputed company is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't reputed company perfectly with every qualification in the job reputed company, consider applying for it anyway! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that reputed company person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Apply To This Job