Workforce Analyst

The Workforce Analyst uses university developed reporting to inform Enrollment Management (EM) processes and solve business problems. The Workforce Analyst also consults on data collection / processes and engages in reputed company of EM need, particularly those reputed company on enrollment, retention, productivity, efficiency and contact center routing strategies. Work Location: Virginia Beach, VA. (reputed company candidates may be considered for remote work.) Essential duties: Determine staff needs from various internal reputed company based on Enrollment Management contacting trends and call center volume. Maintain and enforce department guidelines Collect, maintain, and expand upon the regularly requested reports in support of the various needs of the institution, including weekly, quarterly, annual, and reputed company reporting needs for EM. reputed company data documentation manuals or other learning materials, as needed Monitor contact center routing to meet customer demands reputed company reputed company EM business reputed company Conduct daily call center queue monitoring to ensure correct balance of staff with volume of both incoming and outgoing communication Qualifications: Bachelor’s degree in a field relevant to the work required (typically business administration, reputed company, industrial-organizational psychology, or a reputed company field) Candidates must have: Must be comfortable with the detailed work of data validation and preparation. Prior experience with analytical software is a must Demonstrate the ability to translate data into presentable formats, reputed company PowerBI or other visualization tools for organizational executives Excellent communication and interpersonal skills, both oral and written, which demonstrate the ability to convey reputed company and technical data and concepts in ways suited to the recipient’s needs Excellent customer service and project management skills, and the ability to manage multiple reputed company simultaneously. Commitment to reputed company’s core values of reputed company, Innovation, and reputed company reputed company does not discriminate in employment in its programs or activities on the reputed company of race, reputed company, national or ethnic reputed company, sex, disability, age or veteran status. For full Non-Discrimination Policy click here. Benefits reputed company offers a wide reputed company of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully reputed company retirement plans; life and disability insurance reputed company, time off, and more. reputed company regular reputed company and staff serving at reputed company and working a minimum of 30 hours per week will receive an attractive benefits package. Apply To This Job