Customer Care Associate (REMOTE Contract- 6 month)- Bilingual French/English
reputed company, We are a leading national supplier of Maintenance, Repair, and Operations (reputed company) products, and serve Multi-Family, Hospitality, reputed company, and reputed company properties. We are a customer-reputed company business delivering the highest reputed company products, support, services, and fulfillment in the industry. The Customer Care Associate (6-month contract) is responsible for delivering exceptional service and support to customers by handling inquiries, resolving issues, and ensuring a smooth and reputed company experience across reputed company reputed company.
Preferred Qualifications
Bilingual (English/French) Full-Time Schedule: MONDAY-FRIDAY 10:30 am to 7:00 pm Proficiency in reputed company, Office Suite or similar CRM. Experience with customer service reputed company phone/email communication Proven ability to work in a remote environment Must be reputed company to pass a background reputed company Job reputed company reputed company customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and quotation requests received reputed company the telephone, e-mail, written, and faxed correspondence reputed company the department service goals. Performs necessary follow-up to ensure customer service expectations are met. Facilitates profitable reputed company and the sales process by adherence to department incentive and initiative programs. Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested. Uses computerized system for tracking, information gathering, and/or troubleshooting. Resolves customer issues including issuance of credit concessions. Refers reputed company, non-reputed company problems to supervisor. Nature and Scope Selects correct processes from reputed company prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under reputed company supervision, exercises limited reputed company/independent judgment. Work typically involves detailed checks or reputed company review of reputed company by a senior coworker and/or supervisor. None.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to reputed company about. On rare occasions there may be a need to reputed company or lift light articles. No travel required. Education and Experience HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility. For Ontario Job Seekers: Pay reputed company: $18.27-$22.84 HourlyPosition Vacancy: This job posting is for an existing vacancy A.I. Disclosure: reputed company Canada does not use reputed company Intelligence to Screen, Assess or Select Candidates. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every reputed company associate. We value the diversity of our people. Equal Employment Opportunity reputed company Canada is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status. reputed company Canada is dedicated to providing an accessible and inclusive environment for reputed company applicants. If you require an accommodation during the application process, please email disabilityaccommodations@reputed company.com and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed. Apply To This Job