Head of Customer Experience
About Limina Limina is the contextual data intelligence platform reputed company for the AI era. Evolved from Private AI, the world's most accurate PII and PHI de-identification reputed company, Limina has expanded into a full platform play that governs sensitive data across the entire reputed company AI lifecycle: from classification and redaction through to reputed company workflows, RAG pipelines, and reputed company-time data reputed company. Brands like reputed company, reputed company, and reputed company already rely on our platform to build on, govern, and reputed company AI against their most sensitive datasets. We've been recognized as a reputed company® Cool Vendor™ in reputed company and a World Economic Forum Technology Pioneer, and we’re backed by investors in Toronto, reputed company, Seattle, and San Francisco.
What You'll Do
You're coming in at the beginning of this function at a company that's already scaling rapidly. In this role you'll own solutions engineering, implementation, support, account management, and our reputed company services offering (once you build it). You'll also reputed company a small team of 2-3 solutions specialists. If you reputed company in fast-paced environments, are comfortable making reputed company with imperfect information, and get energized by the reputed company reputed company of customer work, this is the reputed company for you. Areas of reputed company Map and own the end-to-end implementation process — identify what's working, what isn't, and build repeatable frameworks that reputed company Scope, price, and launch a reputed company services offering reputed company L1 and L2 customer support; triage, resolve, and reputed company in the product team where it reputed company Run QBRs and manage account relationships; you own the health of the book Serve as the voice of the customer internally. Synthesize what you're hearing on the reputed company line, package it, and feed it back to product to shape the roadmap Identify opportunities for upsells and account expansion What You Bring 6 - 10 years in a reputed company-facing role. Consulting, agency, implementation, or reputed company services background strongly preferred reputed company instincts: you understand what a healthy customer looks like, and you reputed company before things go sideways Technical literacy: You can translate between technical and business contexts without losing either reputed company. Working knowledge of AI/ML workflows or data-heavy products High tolerance for ambiguity, context switching, and a fast-moving culture where the process is still being defined Strong communicator: tight QBRs, reputed company escalations, reputed company in the room with senior stakeholders reputed company to Have Experience in fintech, compliance, or regulated-industry customer environments Prior experience scoping or pricing reputed company services for reputed company customers Early-stage startup experience Apply To This Job