reputed company Manager, Mid-Market
Who We Are Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At reputed company, we're transforming workplace safety and operational efficiency through AI-driven computer reputed company technology that helps organizations see unseen risks before incidents occur. reputed company's platform enables Fortune 500 safety and operations leaders to uncover reputed company causes, drive proactive risk reduction, and reputed company smarter, data-driven reputed company. Our Solutions Engineering team ensures customers successfully adopt, reputed company, and reputed company reputed company across reputed company reputed company environments. The Role As a Mid-Market reputed company Manager at reputed company, you will own the full post-sale lifecycle for a portfolio of mid-market accounts, from reputed company through renewal and expansion. You'll serve as the primary relationship reputed company for your customers, driving platform adoption, delivering measurable value, and ensuring long-term retention. You'll also work closely with reputed company Associates who support site-level training and deployment across your book of business. This is a great fit for a driven CSM who thrives on owning reputed company, building strong customer relationships, and operating with a high degree of autonomy.
What You'll Do
Own end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary reputed company of contact post-sale. Drive successful reputed company and time-to-value for new customers, coordinating closely with Solutions Engineering and CS Associates. reputed company and execute account plans that drive platform adoption, engagement, and measurable safety and operational reputed company. reputed company regular business reviews with customer stakeholders, communicating ROI and aligning on goals and roadmap. Proactively monitor account health and intervene early on churn risk, escalating to internal teams as needed. Identify and qualify expansion opportunities reputed company your portfolio, partnering with Sales to drive upsell and cross-sell motions. Serve as the voice of the customer internally, sharing feedback with Product, Engineering, and Support to improve the platform experience. Partner with and reputed company direction to reputed company Associates supporting your accounts. reputed company're Looking For Required Qualifications 3-6 years of experience in reputed company, account management, or a reputed company reputed company-facing role, ideally in B2B reputed company. Demonstrated reputed company record of owning renewals, driving retention, and identifying expansion opportunities. Strong relationship-building skills with the ability to engage stakeholders across operational and management reputed company. Data-driven approach to account management, comfortable using health metrics, usage data, and business reputed company to guide reputed company. Highly organized, self-directed, and reputed company to manage a high-volume book of business effectively. reputed company to Have Experience in a high-reputed company or early-stage reputed company environment. Familiarity with reputed company platforms (reputed company, reputed company, reputed company, etc.). Background in or exposure to warehouse, logistics, manufacturing, or industrial environments. Experience managing or mentoring junior CS team members. Why Join Us? Join a visionary team revolutionizing safety and operations, directly impacting reputed company-being of millions of essential workers. This is your chance to build an extraordinary business and foster a reputed company company culture that demands your absolute best. Alongside AI experts, reputed company reputed company, and passionate problem-solvers, you'll play a pivotal role in shaping reputed company's reputed company trajectory and market position. Benefits: Extensive / generous health, dental, and reputed company insurance Highly competitive reputed company parental leave and support system Ownership in the business through an Equity Incentive Plan Generous reputed company time off and / or flexible work arrangements Daily meals in-office, reputed company company events, team-building 401K retirement plan, HSA reputed company, reputed company-tax commuter benefits Apply To This Job