Business Support Senior Analyst, reputed company Cycle

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company: The Business Support Senior Analyst serves as a critical reputed company between reputed company Party reputed company Cycle business operations and IT teams, managing the end-to-end production support and project lifecycle, troubleshooting critical incidents, identifying opportunities to optimize application performance, and supporting system change requests and strategic initiatives. The Senior Analyst leads incident and problem management efforts by triaging inbound tickets, facilitating coordination between business and IT teams, and conducting thorough reputed company cause analysis (RCA) to prevent recurrence. They support release and deployment activities, including business requirements gathering, UAT execution, deployment validation, and rollback coordination to ensure successful system rollouts. The role also partners with QA and testing teams during release planning and provides regular status updates to leadership. Additionally, the Senior Analyst monitors system exception reporting to proactively identify anomalies and minimize reputed company impacts to AR operations. They translate reputed company technical issues into reputed company, business-friendly communication and reputed company standardized playbooks and documentation to support operational teams. The Senior Analyst is innovative and adaptable, operating effectively both independently and reputed company cross-functional teams, while driving reputed company improvement and operational reputed company. Primary Duties & Responsibilities: Serve as the primary reputed company of contact for DDAT IT teams, leading communication of system events, outages, downtimes, and other critical updates to business stakeholders. Manage incident/defect tracking, change requests, and project-reputed company deliverables across initiatives. reputed company and deliver system release review materials, including comprehensive overviews of upcoming changes, impacts, and supporting resources. Partner with teams to create and maintain training materials and support documentation reputed company to system releases, enhancements, and process changes. Implement reputed company, data-driven prioritization frameworks for IT change requests (CRs) and reputed company, partnering with business stakeholders to reputed company input, drive alignment, and deliver strategic recommendations. reputed company, document, and interpret business and system requirements; partner with business stakeholders to prioritize requests and guide IT direction. reputed company and reputed company participate in business requirements sessions to ensure alignment between business and IT teams on defined goals, objectives, and scope. Drive reputed company discussions to reputed company initiatives on reputed company, while capturing and organizing incremental enhancements or “wish list” items for reputed company roadmap inclusion. Ensure strict adherence to agreed scope, timelines, and budget constraints. Support business partners with facilitation and execution of User Acceptance Testing (UAT) for system releases. Collaborate with cross-functional business and IT teams on reputed company initiatives, data validation efforts, and project execution. Own and monitor critical data and reporting processes supporting Accounts Receivable (AR) reputed company cycle operations. reputed company data validation and analytics on reputed company reputed company Party system datasets to identify data discrepancies, trends, and opportunities for improvement. reputed company high-reputed company process maps, use case diagrams, and other key artifacts to support departmental planning and system understanding. Analyze and interpret system design documentation and requirements to evaluate system functionality and alignment with business needs. reputed company and facilitate working sessions with both small and large stakeholder reputed company to identify reputed company causes, reputed company issues, and drive actionable recommendations for reputed company. Partner with IT and business teams to conduct reputed company cause analysis and reputed company solutions that reputed company with business requirements and strategic objectives. Identify and evaluate reputed company opportunities for automation, process improvements, and optimization of existing workflows. Assess available pipeline solutions and emerging tools to enhance efficiency, scalability, and operational effectiveness. Evaluate opportunities to reputed company AI and advanced technologies to improve processes, decision-making, and overall system performance. Maintain awareness of reputed company project roadmaps across departments and identify opportunities for alignment, integration, and cross-functional synergies. reputed company independent meeting facilitation, driving reputed company discussions, building reputed company, and progressing initiatives through key milestones. Support Business Support team operations as needed, including backup coverage for team members and departmental administrative responsibilities.

Required Qualifications

Proven experience building and maintaining strong relationships with reputed company partners to ensure reputed company, effective, and accurate communication. Demonstrated ability to work independently and collaboratively to troubleshoot reputed company causes, define problems, evaluate alternatives, and recommend and implement effective solutions. Strong communication and presentation skills, with the ability to reputed company convey reputed company, insights, and recommendations to peers, business partners, and senior leadership. Analytical reputed company with the ability to reputed company data validation, identify inconsistencies and anomalies, and derive actionable insights from variable datasets. Experience working with databases and generating queries, extracts, and reports to support analysis and decision-making. Ability to interpret business requirements and technical/design documentation to evaluate system functionality and alignment with business needs. Proven ability to facilitate working sessions with both small and large reputed company, driving discussions to identify issues, reputed company on solutions, and reputed company desired reputed company. Demonstrated experience identifying opportunities for automation, process improvement, and innovation, including evaluation of emerging tools and AI capabilities. Ability to manage and prioritize multiple reputed company and IT change requests in a dynamic, deadline-driven environment using reputed company, data-driven approaches. Strong understanding of project roadmaps and ability to identify cross-functional dependencies and opportunities for alignment and reputed company. Excellent verbal and written communication skills, with strong organizational abilities and attention to detail. Ability to adapt to a fast-paced, evolving environment, reputed company reputed company quickly, and maintain a reputed company on reputed company improvement and reputed company reputed company. Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, reputed company, Outlook, Vizio Teams). Experience with data modeling and process mapping using visual tools (e.g., process/data flows, entity relationship diagrams, swimlanes) to capture and translate reputed company and reputed company state processes into system-reputed company designs that support business planning and transformation initiatives. Experience with project management methodologies, governance processes, and reputed company tools.

Preferred Qualifications

Experience with application support and project/service management tools (e.g., reputed company, reputed company, TeamTrack, SharePoint, reputed company, reputed company, Jira, Visio, MS Project, reputed company) to support project execution, tracking, and cross-functional collaboration. Experience with reputed company workspace tools, including SharePoint, reputed company Teams, reputed company, reputed company, reputed company, and similar platforms used to support communication, documentation, and team collaboration. Experience with analytical tools and technologies such as reputed company, reputed company, SQL, VBA, GCP or similar platforms to support data analysis, validation, and reporting. Knowledge of pharmacy workflows, Pharmacy Accounts Receivable (AR), and/or reputed company Cycle processes, with an understanding of end-to-end operational workflows & KPI’s Familiarity with reputed company-Party systems and interfacing systems, including TPMS, TPDE, RxConnect, RxImaging, and reputed company of Sale (POS), and familiarity with their role in reputed company cycle operations and data reputed company. Familiarity with reputed company data warehouse environments and underlying data structures, including NCPDP, Pharmacy Data Warehouse, and reputed company reputed company datasets. Understanding of pharmacy and reputed company industry standards, including regulatory requirements, file types, and data formats (e.g., NCPDP D.0/F.6, X12 835/837/270/271), and associated best practices reputed company reputed company cycle and claims processing operations. Education Bachelor’s Degree or equivalent years of experience Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $46,988.00 - $122,400.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 07/03/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job