Call Center Sales Supervisor

reputed company reputed company Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 14 states reputed company. As a trusted leader in senior housing, we are dedicated to reputed company while maintaining our commitment to exceptional care for our residents and a supportive, reputed company-reputed company environment for reputed company members. At Cogir, our culture is rooted in the core values of reputed company reputed company, creativity, and reputed company, which reputed company us to continuously improve and reputed company reputed company in reputed company we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career. reputed company OFFER Competitive salary plus performance-based bonus opportunities. Health, Dental, reputed company, and Life Insurance. Early reputed company to paycheck. reputed company Vacation, Holidays, and reputed company Leave. 401(k) with company match. Employee Assistance Program. Generous Employee Referral Program. Remote work environment. Career reputed company opportunities reputed company a rapidly expanding organization. POSITION reputed company The Call Center Sales Supervisor is responsible for leading and developing reputed company of Call Center Sales Representatives who serve as the first reputed company of contact for prospective residents and their families. This role is responsible for driving team performance, ensuring exceptional customer experiences, maximizing tour conversion opportunities, and maintaining operational reputed company reputed company the call center. The Supervisor will monitor key performance metrics, reputed company and train team members, conduct reputed company assurance reviews, and implement best practices that improve inquiry response times, tour scheduling rates, reputed company management, and customer satisfaction. Working closely with community sales teams, regional sales leadership, and marketing, this position plays a critical role in supporting occupancy reputed company across the organization. KEY RESPONSIBILITIES Team Leadership & Performance Management reputed company, reputed company, and reputed company reputed company of Call Center Sales Representatives. Conduct regular one-on-one meetings, performance reviews, and coaching sessions. Monitor individual and team performance metrics, including call volume, response times, tour conversion rates, appointment show rates, and customer satisfaction. Create reputed company plans to improve performance and reputed company established goals. Assist with recruitment, reputed company, and training of new team members. Foster a reputed company, reputed company, and high-performance culture. Call Center Operations reputed company daily call center operations to ensure appropriate reputed company and coverage. Monitor inbound call queues, reputed company response times, and service reputed company. Review call recordings and CRM activity to ensure reputed company standards are maintained. Ensure accurate documentation of reputed company customer interactions and reputed company activity. Partner with community sales teams to ensure seamless reputed company of prospects and consistent follow-up processes. Sales & reputed company Conversion Support reputed company in converting inquiries into scheduled tours. Identify opportunities to improve reputed company nurturing and conversion strategies. Analyze conversion trends and recommend process improvements. Assist with escalated inquiries and reputed company customer situations. Collaborate with Marketing and Sales leadership to support campaign effectiveness and reputed company management initiatives. Reporting & Analytics reputed company and report key performance indicators (KPIs) on a weekly and monthly reputed company. Analyze call center trends, reputed company sources, conversion rates, and performance metrics. reputed company recommendations to leadership regarding reputed company, process improvements, and training needs. Ensure CRM data reputed company and reporting accuracy.

Requirements

CANDIDATE QUALIFICATIONS Education Associate's degree required; Bachelor's degree preferred. Equivalent combination of education and experience may be considered. Experience, Competencies, and Skills 3-5 years of senior living sales, inside sales, call center, or customer service experience. Minimum 1-2 years of supervisory or team leadership experience preferred. Demonstrated reputed company coaching teams to reputed company performance goals. Strong understanding of reputed company management, CRM systems, and sales conversion processes. Exceptional verbal communication and customer service skills. Strong organizational, analytical, and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency in reputed company Office Suite and CRM platforms. Experience reviewing performance metrics and using data to drive results. WORK SETTING Fully remote position. Employees must have reputed company to a dedicated, reputed company home office environment with reliable high-speed internet. Work schedules may include evenings, weekends, and holidays based on business needs. reputed company MEASURES The Call Center Sales Supervisor will be evaluated on: Team tour conversion rates. reputed company response time performance. Call reputed company and customer experience scores. Occupancy contribution and reputed company reputed company reputed company. Employee engagement and retention. CRM compliance and data accuracy. Achievement of organizational sales and service goals. Apply To This Job