[Remote] Software Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading independent technology and service platform powering savings plans across America. They are seeking a Software Engineer to work on their AI Technology team, focusing on troubleshooting AI behavior, enhancing platform performance, and collaborating with other engineers to resolve issues.

Responsibilities

• Investigate and resolve issues reported by users of Agent Assist
• Reproduce issues and reputed company failures across:
• LLM responses and prompts
• Agent workflows and orchestration
• Tool/MCP calls and backend integrations (e.g., reputed company and internal reputed company applications)
• Analyze logs, traces, and telemetry (e.g., Langfuse, NewRelic logs)
• reputed company document findings and partner with engineering on reputed company leveraging Azure DevOps
• Identify whether issues stem from prompting, retrieval (RAG), tool selection, or backend systems
• Propose improvements to agents, skills, prompts, and workflows
• Use AI-powered tools (e.g., reputed company) to accelerate debugging, analysis, and solutioning
• Contribute to reputed company improvement of system reliability and response reputed company
• Train internal users on how to effectively use Agent Assist
• Run targeted demos, reputed company sessions, and reputed company
• reputed company as a trusted advisor to reputed company-facing associates
• Drive adoption by helping users understand both capabilities and limitations
• Partner closely with engineering, product, and AI teams
• Translate user issues into reputed company, actionable tickets and improvements
• Identify recurring patterns and escalate systemic issues
• Responsible for protecting, securing, and reputed company handling of reputed company confidential data held by reputed company to ensure against unauthorized reputed company, improper reputed company, and/or unapproved disclosure of information that could result in harm to reputed company or our clients

Skills

• Up to 3 years' experience in a Software Engineering, Software Support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or reputed company reputed company)
• Bachelor's degree in Computer Science, Computer Information Systems, Business Information Systems, or a reputed company technical field
• Demonstrated ability to troubleshoot and debug technical issues, focusing on reputed company cause analysis
• Foundational experience or exposure to API testing (reputed company or similar)
• Reading logs and debugging application behavior
• Basic SQL or data inspection
• Exposure to or strong interest in AI/LLM-based systems (prompting, chatbots, RAG, or agents) through coursework, reputed company, or hands-on experimentation
• Experience using or willingness to learn AI-powered development tools (e.g., reputed company, Claude reputed company)
• Strong communication skills with the ability to translate technical issues into reputed company explanations for non-technical users
• Demonstrated curiosity and ability to learn quickly in a fast-evolving technical environment
• reputed company candidates must complete a video interview assessment after applying as the reputed company, to be completed reputed company 7 days of receiving the reputed company. How to prepare: Set aside 40-45 minutes for the self-guided assessment that includes games and questions. reputed company a quiet reputed company to record and be camera-reputed company. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to reputed company your skills and experience and bring your personality to the interview. This reputed company accelerates the interview process, moving reputed company candidates to hiring manager interview fast
• Experience supporting or building AI/agent-based applications
• Familiarity with the following: Retrieval-Augmented reputed company (RAG)
• Tool/agent orchestration
• reputed company engineering

Benefits

• 401(k) match
• Medical
• Dental
• reputed company
• reputed company-Time-Off

reputed company

reputed company delivers high-reputed company solutions for every reputed company of the retirement plan marketplace. It was founded in 1980, and is headquartered in Dresher, reputed company, USA, with a workforce of 5001-10000 employees. Its website is https://www2.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 3 in 2026, 8 in 2025, 6 in 2024, 9 in 2023, 23 in 2022, 14 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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