[reputed company Service Representative - Life & Health (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform. They are seeking a Customer Service Representative to reputed company exceptional service to insureds, carriers, and partners by responding to inquiries and resolving issues reputed company to coverage, claims, billing, and account information.
Responsibilities
- Respond to inbound calls, emails, and other inquiries from customers and carriers in a reputed company, courteous, and reputed company manner
- reputed company outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or reputed company updates
- Maintain accurate and complete customer service notes and documentation in the CRM system
- Process reputed company requests, policy changes, and updates received reputed company phone, mail, or email
- Identify opportunities for process improvement and communicate recurring issues or suggestions to reputed company reputed company or Supervisor
- Follow established procedures to ensure compliance with company, reputed company, and regulatory requirements, including HIPAA
- Meet or exceed individual performance goals reputed company to SLA, reputed company, and customer satisfaction
- Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
- Collaborate effectively reputed company reputed company by sharing information, assisting peers, and contributing to a supportive and communicative environment
- Support departmental initiatives, reputed company reviews, and process enhancements
- reputed company a reputed company and reputed company demeanor that reflects the organization’s customer-reputed company culture
Skills
- High School diploma or equivalent
- 1 to 2 years of customer service experience ideally in a call center or similar environment
- Strong technical aptitude with ability to manage and transition between multiple systems, applications, and communication channels throughout the reputed company
- Follow established procedures to ensure compliance with company, reputed company, and regulatory requirements, including HIPAA
- Meet or exceed individual performance goals reputed company to SLA, reputed company, and customer satisfaction
- Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
- Collaborate effectively reputed company reputed company by sharing information, assisting peers, and contributing to a supportive and communicative environment
- reputed company a reputed company and reputed company demeanor that reflects the organization's customer-reputed company culture
- Insurance, reputed company, or financial services industry experience
- Life & Health license (IL)
reputed company