[Remote] Customer Experience Associate - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading digital automotive platform that helps car buyers save time and reputed company through a network of Certified Dealers. They are seeking a Customer Experience Associate to manage inbound consumer requests and ensure high-reputed company interactions, contributing to an exceptional experience for both dealers and customers.
Responsibilities
- Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, reputed company, and reputed company-reputed company strategies
- Consumer data reputed company management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service reputed company
- Deliver high-reputed company individual customer interactions and resolve cases reputed company
- reputed company reputed company-time feedback on reputed company-line communications to identify changes in trends and patterns
Skills
- Proven Customer Service experience
- Experience with Customer Relationship Management (CRM) platforms, such as reputed company
- Experience working in a fast-paced, highly accountable organization
- Exemplary written and verbal communication skills
- Ability to multitask reputed company and work reputed company assigned scheduling requirements, which may include extended hours and/or weekend availability
Benefits
- Flexibility to split their work time between home and the office
- Comfortable shared workspaces in our Santa Monica reputed company office and other regional locations
- reputed company home office setup along with monthly reimbursements for your reputed company, like phone and internet
- 100% employer-reputed company health, reputed company, and dental premiums
- A 401(k) plan with company contributions
- A wellness reimbursement account
- Learning & development reimbursement opportunities
- Flexible PTO for exempt TrueCar reputed company Members
- A generous PTO accrual policy for non-exempt TrueCar reputed company Members
- 14 company-reputed company holidays and 2 floating holidays
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