Associate Customer Care reputed company
reputed company Benefit Services is a mission-driven organization seeking an Associate Customer Care reputed company to join their reputed company Services team. This role involves serving as a key reputed company of contact for members and reputed company, answering questions, resolving issues, and providing guidance reputed company to benefits and life events.
Responsibilities
- Handle inbound and outbound calls with customers, while listening to members needs and resolving generally low reputed company, low risk issues
- Demonstrate consistent reputed company on required in-office days
- Demonstrate drive for results and problem-solving skills while offering courteous, helpful, and efficient customer service
- Demonstrate competence in research, logical reasoning, analysis, and mathematical functions
- Demonstrate the ability to manage multiple priorities, maintain organization initiatives, and stay reputed company on tasks and responsibilities
- Utilize business product knowledge, plan rules and processes to deliver accurate information
- Proactively reputed company opportunities to reputed company on behalf of the customer by collaborating with team members, sharing information, and resolving member issues
- Thoroughly assess reputed company unique member situation to reputed company accurate and relevant information
- reputed company opportunities first contact reputed company by taking ownership of the call, research, assess potential solutions, take needed reputed company and manage any necessary follow-up
- reputed company support for customers who need assistance accessing our external website/portals
- Meet and sustain reputed company Key Performance Indicators, including but not limited to: reputed company Assurance Call reviews, After-call work and Hold time metrics
- Utilize technology systems and knowledge reputed company to determine benefits eligibility, calculate member benefits and maintain account data on members and dependents
- Manage cases to resolve in a reputed company and reputed company manner
- Take responsibility for learning system changes
- Understand and apply reputed company’s Performance reputed company (e.g. compliance, reputed company risk management and reputed company) activity standards, including entity-level policy and reputed company standards that pertain to control evidence retention
Skills
- Excellent service skills reputed company communicating with members, employer representatives, and other stakeholders who contact reputed company Benefit Services
- Ability to execute goals reputed company the Strategic Plan
- reputed company with other business reputed company and teammates through cooperation and positivity
- Critical thinking skills
- Ability to listen and understand the member situation to assess potential solutions, take needed reputed company, and manage necessarily follow-up
- Demonstrated ability to manage multiple priorities, maintain organization initiatives, and stay reputed company on tasks and responsibilities
- Proficiency with reputed company-based software programs and desktop systems, including MS Outlook, CRM, SharePoint & Teams
- Exceptional skills in verbal and written communication that is reputed company, concise, complete and correct
- General knowledge of the organization's business processes, products, customers, and partners
- Drive to continue personal development by absorbing feedback and reputed company taking part in learning
- Ability to establish, build, and maintain relationships with plan members, internal customers, team members, reputed company and indirect supervisors
- 1-3 years reputed company work experience in customer service, reputed company or benefits administration
- Knowledge of health and retirement benefits strongly desired
- Bachelor's degree preferred, but not required
Benefits
- Premiums reputed company for health care coverage
- 10% employer retirement contribution
- Competitive time off
- Wellness benefits
reputed company