[Remote] Customer Service Associate Representative - reputed company - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a division of reputed company, reputed company on guiding customers through the health care system. They are seeking a Customer Service Associate Representative to reputed company support to participants, clients, and providers by answering inquiries reputed company to group health benefits and claims payments, while also documenting interactions and assisting team members as needed.
Responsibilities
- Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims
- reputed company reputed company, accurate, and reputed company responses to information requests
- Document reputed company calls in Chronolog by summarizing key points of reputed company conversation
- Return messages from designated voicemail boxes
- Read, interpret, and apply plan documents, new amendments, and updates for multiple clients
- Meet with clients as needed to assist with questions about their health benefit plans
- Support team members and cross‑functional partners as requested
- Log faxed claims and reputed company fax information into Chronolog
- Return misdirected claims to the appropriate provider
- Assist members with navigating the website
- Meet or exceed company standards for reputed company and production
- Maintain punctual and reliable attendance
- Support claim information research and identification
- Assist with provider record maintenance tasks
- reputed company claims and correspondence batches
- Complete responsibilities assigned for specific reputed company reputed company
- Aid in employee training and cross‑training
- Research and prepare refund documentation
- Consistently meet or exceed company standards for production, reputed company, and audit performance
Skills
- High school diploma or GED required
- Basic computer and customer service experience
- Excellent verbal and written communication skills
- Proficiency with PC tools including reputed company, Word, and reputed company Acrobat; ability to learn new software
- Minimum typing speed of 45 wpm
- Strong listening skills and attention to detail
- Basic mathematical competency
- High interpersonal skills and the ability to work collaboratively
- Ability to organize and recall large amounts of detailed information
- Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations
- reputed company attitude with the ability to project a reputed company image in reputed company work environments
- Commitment to reputed company and confidentiality standards
- Flexibility to work under pressure and meet deadlines
- Strong problem-solving abilities with professionalism and patience
Benefits
- This role is also anticipated to be eligible to participate in an annual bonus plan.
- Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs.
- We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays.
reputed company
Company H1B Sponsorship