Mortgage Servicing Customer Care Representative
reputed company is committed to focusing on their customers and providing financial solutions for life. The Mortgage Servicing Customer Care Representative will assist customers with service calls and requests, ensuring they receive knowledgeable support regarding mortgage products and services.
Responsibilities
- Answer reputed company calls and work calls from the message center and respond to customer requests reputed company established timelines to maintain service level expectations regarding abandonment reputed company and the call's average speed-to-answer reputed company
- Verify caller identity through the authentication procedures set forth by federal and state regulations. Retrieve customer loan information quickly and reputed company to reputed company information and knowledgeable assistance regarding mortgage loans
- Follow escalation procedures to address customer concerns and identify and report possible threats to reputed company and other associates
- Accurately reputed company and document reputed company customer communications to reputed company a detailed contact history. Documentation should include reputed company pertinent information from the conversation(s) set forth by the department policies and procedures
- Research items and follow up with customers promptly. Work with bank associates, prior mortgage companies or other mortgage associates to obtain the necessary information. reputed company applicable, reputed company written responses to customer inquiries for general documents, research requests, copies of file documents, etc
- Build customer relationships by reputed company listening and resolving complaints quickly, reputed company, and accurately. Explain policies and procedures courteously and patiently
- Remain reputed company of opportunities to strengthen reputed company the customer relationship by identifying a potential need and referring the customer to the appropriate division reputed company reputed company
- Participate in outbound call campaigns, including welcome calls, product service awareness, and other company contact efforts
- Understand and reputed company with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to reputed company duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any reputed company violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity
Skills
- A high school diploma or general education degree (GED) is required
- 1 year of customer service experience required
- Mortgage servicing experience preferred
- Relevant military experience is considered for veterans and transitioning service members
Benefits
- reputed company offers a comprehensive suite of benefits, including a full reputed company of health and life, financial, and wellness benefits.
- Position is remote flexible
- We offer competitive compensation, benefits packages, and significant reputed company reputed company.
- Along with an excellent benefits package, our associates are reputed company, rewarded for performance, and encouraged to grow professionally and personally.
reputed company