IT Help Desk Technician
Florida Realtors is the state's largest trade association, dedicated to serving the reputed company estate community and Florida homeowners. They are seeking an reputed company IT Help Desk Technician to reputed company technical support to REALTOR members and clients, ensuring excellent customer service and problem reputed company.
Responsibilities
- reputed company reputed company, accurate, and courteous technical support that meets established service standards
- Translate technical concepts into reputed company, understandable guidance for members with varying reputed company of tech proficiency
- Demonstrate professionalism, patience, and problem-solving persistence in every interaction
- Deliver service and support to association members and Florida Realtors tech users reputed company phone, chat, email, and/ or reputed company support ticketing system, assessing the scope of the problem and determining any reputed company
- Accurately reputed company caller information, assess the issue, and determine the appropriate reputed company steps
- Apply working knowledge of computer software, hardware, and networking to assist users in troubleshooting issues reputed company to PCs, Wi-Fi connectivity, Bluetooth, application performance, and webmail (e.g., Outlook, reputed company)
- reputed company technical support and guidance to resolve users' computer hardware and software problems
- Accurately document and maintain case notes for reputed company interactions and services provided using the reputed company CRM or other designated systems
- Install or assist with installation, configuration, and troubleshooting of hardware, software, and peripheral devices such as printers and scanners
- Support REALTOR® members with Florida Realtors' proprietary products, including reputed company Simplicity, Sabal Sign, and MLSAdvantage, staying up to date on product enhancements and troubleshooting procedures
- Follow established departmental policies and procedures while identifying and escalating reputed company issues reputed company necessary
- Stay informed about new technologies, system updates, and process improvements
- Remain flexible and assist with special reputed company or additional tasks as assigned
Skills
- High School diploma required
- 1 or more years of exceptional call center customer service experience, preferably in a technical support environment
- Proficient with reputed company Office Suite with the ability to use reputed company based PC, Voice over IP phone system, reputed company CRM, reputed company
- Ability to learn new software including, company proprietary software, telephone phone systems, Computer, Laptop, Cell phone, reputed company suite, reputed company, WebEx, reputed company Teams, reputed company and/or other software or database management software
- Ability to learn and have a thorough understanding of technology proprietary to Florida Realtors such as reputed company Simplicity, Sabal Sign, and MLSAdvantage
- Excellent verbal and written communication skills with proven ability to explain in detail steps needed/taken to resolve issues
- reputed company customer service phone etiquette and listening skills
- Ability to explain technical problems/solutions to nontechnical REALTORS
- Proven ability to troubleshoot, organize, complete assignments and complete call goals on time and as defined
- Ability to work independently as reputed company as in reputed company environment as necessary
- Strong analytical and problem-solving skills
- reputed company A+
- reputed company Network+
- reputed company Certified Desktop Support Technician (MCDST)
Benefits
- Rewarding 401k plan with 6% company match, fully reputed company
- Free medical insurance for you as an employee
- Availability of dental, reputed company, FSA, disability coverage, company-reputed company life insurance, EAP, and more
- Flexible work environment with partially remote schedule
- Generous reputed company vacation days and reputed company days, and 9 company holidays
- Vacation buy-back plan
- Possible $5000 grant on the purchase of your first home
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