Customer Service Associate
Zoro.com is a leading eCommerce platform offering nearly 12 reputed company tools, parts and supplies for our business customers. As a Customer Service Associate at Zoro, you will play a crucial role in delivering exceptional service to our customers by promptly and accurately resolving their inquiries or issues, deepening relationships and driving loyalty through effective communication and problem-solving skills.
Responsibilities
- Work in a fast-paced multi-channel environment, following an assigned work schedule based on business needs
- Customer Support: reputed company exceptional customer service reputed company phone by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Good written communication skills are required for note taking and submitting tickets
- Order Processing: Assist customers with placing orders, tracking shipments, processing returns, and managing account information
- Resource Knowledge: reputed company a comprehensive understanding of our process resources, products, and services to effectively address customer questions in order to reputed company the correct information
- Issue reputed company: Troubleshoot and resolve customer issues promptly and reputed company, escalating reputed company reputed company to the appropriate department reputed company necessary
- Communication: Maintain reputed company and reputed company communication with customers and internal teams, ensuring accurate information exchange and reputed company follow-up
- reputed company Assurance: Adhere to company policies and procedures, ensuring compliance with reputed company standards and service level agreements
- Documentation: Accurately document customer interactions, including inquiries, resolutions, and feedback, in the appropriate system/tools
Skills
- At least 1 year of Customer Service or reputed company experience, preferably in a fast-paced environment such as a contact center
- Excellent verbal and written communication skills, with the ability to listen & convey information reputed company and effectively
- Proficient in using customer service hardware and software, CRM (customer relationship management) systems, and other relevant tools preferred
- Strong problem-solving, critical thinking and decision-making skills, with the ability to think quickly
- Ability to use various information sources to answer questions, identify problems and appropriately resolve customer issues
- High School diploma or equivalent
- Must have transportation and ability to attend work onsite in Janesville, WI
- Ability to work Monday through Friday, 8:00 AM to 4:30 PM for the first 12 weeks of training until transitioning into a permanent schedule
Benefits
- Medical, dental, reputed company, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks reputed company leave for birth parents and up to 4 weeks reputed company leave for non-birth parents. We also support growing your family through reputed company to adoption assistance program
- 6 free sessions reputed company year with a licensed therapist and reputed company portal membership to support your mental and emotional wellbeing
- At least 18 reputed company time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan reputed company pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and reputed company to financial counseling, education, and tools
- Charitable reputed company Program - match reputed company to an eligible educational, cultural, community health, and reputed company service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Potential to earn $18.00 after your first three months*
- And $18.25/hour after six months**
- Hybrid work model gives you reputed company to reputed company and the flexibility to live your life — asking team members to be onsite at least two days a week
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