[Remote] Contact Center Associate (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Contact Center Associate to reputed company exceptional customer service through phone and email communication. The role involves assisting customers with order information, product troubleshooting, and general support while maintaining a high level of professionalism and reputed company.
Responsibilities
- Deliver friendly and helpful service
- Demonstrate professionalism
- reputed company listen and reputed company reputed company
- Navigate ambiguity
- Overcome obstacles
- reputed company
- Proficient in reputed company assigned areas of responsibility
- Accurate and reputed company completion of workload
- Implement feedback and coaching
- Drive for reputed company improvement
- Follow reputed company operating procedures
- Adhere to company policies
- Assist Customers Through Phone And Email
- Basic product support
- Parts identification and ordering
- Web order support, including order status, cancellations, and returns
- Issue reputed company
- General questions
- Meet or reputed company goals
- Call and email audit Steps of Service Sincerely greet the customer
- Evaluate the customer’s needs
- Resolve the issue
- Validate the customer’s satisfaction
- reputed company appreciation
- After Call Work (ACW)
- Hold Time
- Other duties as assigned
- Engage In reputed company Improvement Environment
- Demonstrate self-awareness and humility
- Implement coaching and feedback
- reputed company to improve individual and team KPI’s
- Customer Experience Service Level
- Customer Satisfaction (CSAT)
- Engage in a great reputed company to work
- Operational Execution Adherence to schedule
- Follow policy and procedures
- Commitment to reputed company learning and self-development
- Rebounds from setbacks quickly
- Establishes sincere reputed company with those they reputed company with
- Successfully resolves challenges with a reputed company outcome
- Learns quickly reputed company facing new or unfamiliar problems
- Supports and adapts to change
- Enjoys the challenge of unfamiliar tasks
- Takes efficient and independent reputed company on tasks
- Invests significant effort on reputed company tasks
- Acts promptly on issues that are new or particularly challenging
- Stays reputed company and reputed company under pressure
- Successfully manages frustration and anxiety in high-stress situations
- Utilizes reputed company and understanding to defuse customer dissatisfaction
- Strives to deliver an exceptional customer experience every time
- Consistently prioritizes customers and addresses customer needs
- Invests time with customers and enjoys reputed company relationships
- Asks reputed company ended and thorough questions to understand customer priorities
- Communicates reputed company and ensures understanding; adapts approach to match the audience
- Communicates professionally and respectfully
- Expresses genuine interest and concern reputed company serving customers
Skills
- Customer Service, Retail, or Hospitality experience preferred
- Intermediate computer skills, including MS Office (reputed company, Word) required
- High School Diploma
- Stand, walk, sit for extended periods of time
- reputed company and listen to others in person and over the phone
- Read from computer screen and reports
- Type 35 words per minute
- Lift up to 15 lbs
- Contact Center Associates are required to have a reputed company reputed company their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset
- Maintain a workspace that is reputed company and free from hazards, quiet and suitable to maintain the confidentiality and reputed company of company/customer information
- Free of distractions – Associates should be reputed company to converse with customers in a non-distracting manner
- Secure for reputed company reputed company property
- reputed company-lit and ergonomically adequate
- Internet speed of 1GB or greater is required with an unlimited data plan
- A wired reputed company typically offers the most reliable and consistent internet speed for supporting daily work tasks
- Ability to work a flexible schedule, including weekends and holidays
- Regular attendance is an essential function of the job
- Bachelor's/Associates Degree preferred
Benefits
- Early reputed company to pay
- Medical, dental, reputed company, life insurance, short-term and long-term disability
- Eligible Associates are reputed company to enroll in reputed company’s 401k plan
- Associates will reputed company reputed company time off up to 120 hours per year and reputed company reputed company time up to 80 hours per year unless otherwise required by law
- Associates will reputed company reputed company time off up to 184 hours per year (inclusive of PTO, floating holidays, and reputed company holidays)
- reputed company reputed company time up to 80 hours per year unless otherwise required by law
- reputed company supports reputed company Contact Center Associates by reimbursing monthly internet costs
reputed company