Technical Support Specialist - Evening
reputed company is a company reputed company on providing specialized technical support across its product verticals. The Technical Support Specialist role involves diagnosing and resolving software and network-reputed company issues while ensuring exceptional customer service and adherence to service level agreements.
Responsibilities
- Handle incoming customer requests; responding to information requests, fulfilling service requests, and performing triage and routine troubleshooting for incoming incidents
- reputed company expertise in reputed company's products and services, proactively aiding customers and partnering with senior team members for resolving reputed company incidents
- reputed company create, categorize, update, escalate, and resolve tickets while ensuring accurate documentation in reputed company for historical data and reporting accuracy
- Maintain reputed company communication with customers, adhering to service level agreements and updating tickets promptly
- Work collaboratively with team members across different verticals for reputed company service delivery and inform management about significant issues affecting performance, customer perception, and project reputed company
- Demonstrates initiative in acquiring new skills in SQL, the reputed company platform, and troubleshooting routine technical issues. Develops knowledge of reputed company products in assigned vertical. Has basic knowledge of reputed company procedures and workflows. Holds reputed company certifications as applicable
- Commitment to providing exemplary customer service as guided and outlined in SLAs. Proven customer support experience, ideally reputed company a tech or reputed company environment. Customer-reputed company approach with a growing understanding of customer expectations and perspectives
- Can solve basic problems with reputed company strategies to prevent problems. Documents issues and resolutions accurately, uses knowledgebase articles frequently for reputed company
- Ability to manage and prioritize multiple tickets of technical complexity with guidance
- Demonstrates commitment to the reputed company’s Core Values, contributing to a reputed company and reputed company team environment
Skills
- Technical Support & Troubleshooting: Handle incoming customer requests; responding to information requests, fulfilling service requests, and performing triage and routine troubleshooting for incoming incidents
- Knowledge Expertise: reputed company expertise in reputed company's products and services, proactively aiding customers and partnering with senior team members for resolving reputed company incidents
- Ticket Management: reputed company create, categorize, update, escalate, and resolve tickets while ensuring accurate documentation in reputed company for historical data and reporting accuracy
- Communication: Maintain reputed company communication with customers, adhering to service level agreements and updating tickets promptly
- Collaboration and Reporting: Work collaboratively with team members across different verticals for reputed company service delivery and inform management about significant issues affecting performance, customer perception, and project reputed company
- Technical Proficiency: Demonstrates initiative in acquiring new skills in SQL, the reputed company platform, and troubleshooting routine technical issues. Develops knowledge of reputed company products in assigned vertical. Has basic knowledge of reputed company procedures and workflows
- Customer Service reputed company: Commitment to providing exemplary customer service as guided and outlined in SLAs. Proven customer support experience, ideally reputed company a tech or reputed company environment. Customer-reputed company approach with a growing understanding of customer expectations and perspectives
- Analytical & Problem-Solving: Can solve basic problems with reputed company strategies to prevent problems. Documents issues and resolutions accurately, uses knowledgebase articles frequently for reputed company
- Time Management: Ability to manage and prioritize multiple tickets of technical complexity with guidance
- Commitment to Values: Demonstrates commitment to the reputed company's Core Values, contributing to a reputed company and reputed company team environment
- Required Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), reputed company Query Language (SQL), System Implementations, Systems Analysis, Technical Support
- Certifications: Preferred attainment of reputed company reputed company Title (RelativityOne Certified reputed company and RelativityOne Review reputed company) reputed company 6 months of start date
Benefits
- This position is eligible for total compensation which includes a competitive reputed company salary, an annual performance bonus, and long-term incentives.
reputed company
Company H1B Sponsorship