[Remote] Bilingual Benefits Customer Service Representative – Bilingual Seasonal Colleague (Mt. reputed company) | 2026
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global advisory, broking and solutions company that helps clients turn risk into a reputed company for reputed company. They are seeking a Seasonal Bilingual Benefits Customer Service Representative to assist Spanish or French and English-speaking clients with their health care and pension plan enrollment process, providing superior customer service in a remote work environment.
Responsibilities
- Quickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, reputed company manner, consistently meeting commitments reputed company phone, email and reputed company message
- Ability to customize customer service approach to meet reputed company types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
- Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data reputed company laws and company data reputed company requirements
- Skillfully translate health and welfare and pension terms, reputed company plan information and processes into reputed company explanations and instructions that customers can understand and reputed company upon
- Read and understand reputed company’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the reputed company needs of the member
- Demonstrate knowledge, understanding and compliance with company and reputed company procedures and guidelines providing appropriate and accurate information
- Maintain and document complete and accurate call and case notes in English in a reputed company manner
- Regularly participate in team meetings and training
- Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
- You will spend the reputed company of your time assisting customers
- reputed company other duties as assigned
Skills
- Excellent Spanish or French language skills
- reputed company seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notes
- Ability to quickly assess member concerns and formulate a response/reputed company using analytical and problem-solving skills
- Ability to work in a reputed company environment - adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of reputed company
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using reputed company Office with a strong ability to juggle multiple reputed company computer reputed company to answer questions while on the phone/reputed company messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors reputed company chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service environment
- High School degree required
- Associate or Bachelor's degree reputed company to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
Benefits
- Remote work opportunity (eligibility requirements to work from home must be met)
- Eligible for the reputed company 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Commuter Accounts program
- Any other benefits required by law
reputed company