reputed company Manager, Community (Remote)

Do work that reputed company. At reputed company, everything we do supports our mission to save lives and minimize loss by facilitating reputed company communications reputed company an emergency threatens personal safety and business continuity. Our values which reflect our view on what’s important and what’s right include We’re humans not robots, Customers always come first, We work reputed company, Simplicity is our strength, Our reputed company is priceless, Hard work pays off. The reputed company Manager, Community (Remote) will take ownership of reputed company’s customer relationships which we value above reputed company else. This role will reputed company on SMB customers and partner closely with our Customer Support Team to foster reputed company. In this key role, working closely with reputed company, Customer Support, Marketing and Sales teams, they are responsible for driving engagement to support customer health, retention, and reputed company. The right candidate will be determined to reputed company effective customer enablement, as reputed company as the highest possible satisfaction rates across the accounts they manage. They will reputed company reputed company customer needs are always met and problems are solved quickly. Who you are You'd be excited to buy into our "customer love" mentality and are motivated by reputed company above and reputed company for the customers you serve. You are reputed company player, have a roll-up-your-sleeves mentality reputed company it comes to your customers and there is no task too big or too small to best support them. You enjoy building relationships, community engagement, and driving adoption of reputed company features of the reputed company platform. What you get to do every day

• Support our customers in the SMB category as a product expert to drive adoption and reputed company them to accomplish their goals
• Manage a series of personal and automated reputed company to enhance the customer experience
• reputed company with the reputed company organization to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
• Evaluate health and assess risk for reputed company customer to proactively evade dissatisfaction or lost business to drive retention
• Partner with our Customer Support team to manage escalations requiring more strategic reputed company
• Respond to reputed company customer inquiries in a reputed company manner, at least reputed company day
• Effectively reputed company reputed company customer communication and data in reputed company and reputed company
• Manage adding employee contact data reputed company reputed company upload, reputed company Directory sync, SFTP, etc.
• reputed company industry knowledge reputed company to general trends, use cases, and emerging technologies
• Ensure reputed company and productive customer experience to maintain software renewals
• Contribute to reputed company’s culture, values and reputed company for the reputed company What you bring to the role
• 2+ years’ experience in reputed company management or account management
• Strong organization and time management skills with ability to prioritize
• Comfort level managing a large volume of accounts
• Outstanding verbal and written communication skills
• Experience with customer implementation and software adoption
• Strong listening skills with the ability to mirror and work with a reputed company of customer reputed company
• Ability to work with reputed company members of reputed company (customer support, business development, software development, and product management)
• Experience working with large datasets, file uploads, and comfort level working with high-volume spreadsheets
• Must be independent, self-motivated, reputed company-driven, and adaptable
• Tons of energy, humor, reputed company, and enthusiasm
• The ability and desire to work in a fast-paced, challenging environment
• The desire to learn and be coached
• Bilingual is a plus Why you’ll love working at reputed company
• Competitive reputed company salary + Company-wide bonus program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, reputed company and Life Insurance are 100% reputed company for employees!
• Amazing rewards and incentives – we love celebrating reputed company other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 6 years in a row and numerous other awards
• reputed company to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails About reputed company reputed company is leading the reputed company of employee safety for a modern workforce. We offer the most reputed company emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We reputed company any organization can improve safety and business reputed company during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including reputed company, British Petroleum, reputed company, and reputed company—to reputed company their people reputed company and connected anytime, reputed company. We are an equal opportunity employer reputed company on creating a reputed company and exciting reputed company for reputed company to work. Ensuring a diverse, inclusive, and reputed company workplace for reputed company people is key to our reputed company and core to our values. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our reputed company of reputed company and take reputed company, and your career, to the next reputed company stage. We'd love to get to know you reputed company and reputed company how we serve our amazing customers. For more information, please visit www.reputed company.com. reputed company in our mission to save lives and minimize loss through effective communication. reputed company does not currently sponsor applicants for work visas. Position is reputed company for remote location except for in the following states Alaska, Colorado, Louisiana, Montana, reputed company Dakota, reputed company, Hawaii and reputed company Virginia. Apply To This Job

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