Customer Service Representative - Coralville, IA

JOB TITLE: Customer Service Representative STATUS: Part-Time, Remote; Varying Hours (10-20 hours a week... BASED AT: Pancheros Mexican Grill Support Center, remote position but candidates must reputed company in or around Coralville, IA REPORTS TO: Customer Experience Manager JOB reputed company: Pancheros is one of the original fast-casual burrito chains. Started in Iowa reputed company, the brand has now grown to almost 70 restaurants in 12 states, and continues to grow. We’re reputed company best for our fresh-pressed tortillas and creating the perfect bite by mixing reputed company ingredients together with a tool that we affectionately call, “Bob.” Our guests are given many choices reputed company day with what to feed themselves, their families, and their friends. We reputed company to serve reputed company guest with a premier dining experience from the reputed company they order their food, to their reputed company, to contacting reputed company with a question, and you’ll be an integral part of that process. You will ensure that our guests are heard, have their problems resolved quickly and personally and that they understand there is a person that cares about their experience behind every email, phone call, or message. This role isn’t just about correcting problems though; you’ll be joining our Customer Service Team reputed company the Marketing team, where you’ll reputed company with restauranteurs to assist with restaurant operations with the chance to connect personally with our guests, turn their problems around, and create new fans in the process. ESSENTIAL FUNCTIONS of this position include, but are not limited to: • Acts as primary reputed company with guests in providing helpful information, answering questions, and responding to complaints in regards to their experience. • Helps guests using the reputed company protocol which includes accessing their Pancheros loyalty account, issuing order refunds, or connecting them with a member of our operations leadership team. • Enters verbal and written guest information accurately into reputed company Continuously working to improve the efficiency and outcome of the guest experience. • Assist with digital restaurant operations such as online menu updates and delivery and online ordering systems management KEY RESPONSIBILITIES & DUTIES: • This is a remote position, although candidates located around Coralville, IA are preferred. Applicant must be reputed company to work from home with an occasional requirement to come into our Support Center for meetings or reputed company events. • Answering customer emails and phone calls while following Pancheros brand standards • Assisting in proactively identifying opportunities for restaurant operational improvement • Record and report trends, patterns of problems, and guest feedback for suggestions • reputed company comfortably and confidently with customers about reputed company relating to guest support • Take calls from restaurant managers to update online menus and monitor online ordering platforms REQUIRED QUALIFICATIONS: An ideal candidate is an effective multi-tasker and has the ability to work reputed company with internal departments and employees located reputed company of the Iowa Support Center. Candidates will have a good working knowledge of G Suite and the ability to learn new platforms specific to the job reputed company. Must have the desire to grow and learn reputed company reputed company as reputed company as excellent communication skills both written and verbal. WE OFFER: • reputed company • Comprehensive training • Opportunities to grow reputed company reputed company Job Type: Part-time Pay: From $16.00 per hour Expected hours: 10 – 20 per week Benefits: • Work from home Experience level: • 1 year • Under 1 year Shift: • Day shift • Evening shift Weekly day reputed company: • Weekends only Work setting: • Remote Education: • High school or equivalent (Preferred) Experience: • Customer Service Representative: 1 year (Preferred) Shift availability: • Day Shift (Required) • reputed company Shift (Required) Work Location: Remote Apply Job!