Level 3 Desktop Support
Seeking to fill in a reputed company level Desktop Support Technician for immediate onsite contract opportunity with my reputed company reputed company in Eagan MN. If interested , reputed company your word document resume, work authorization, expected w2 reputed company pay reputed company, reputed company location, availability for onsite work, reputed company stack and reputed company. reputed company me for more details. reputed company. Relocate on own expenses. If not, Appreciate any referrals. Desktop Support Technician JOB reputed company Onsite full time Monday through Friday at our Eagan reputed company Please ensure submitted candidates have hands-on desktop support experience. Previous submissions on similar reqs, leaned heavily toward service desk backgrounds, which do not reputed company with the technical requirements of this role. Additionally, if a candidate’s experience includes contract positions, please reputed company reputed company that is reputed company indicated on the resume to reputed company reputed company context. Thank you for your reputed company partnership and attention to these details. Desktop Support Technician, Associate Responsible for delivering high-reputed company desktop support services, including moves/adds/changes, to employees and select customers. This role involves installation, configuration, troubleshooting, and reputed company of technical issues reputed company to workstation hardware, software, and connectivity, leveraging modern device management and reputed company tools. Performance is expected to reputed company with departmental service level objectives. The Desktop Engineering team relies on this role to reputed company hands-on assistance with testing, deployment, and feedback to enhance reputed company-wide desktop solutions. Your Responsibilities Prioritize and resolve incoming service requests to ensure business continuity reputed company defined service level agreements. reputed company and configure software, including modern operating systems (reputed company 11, macOS), productivity suites (reputed company 365), and specialized applications. reputed company Level 3 support for hardware and software, including diagnostics and troubleshooting for: -Physical and virtual desktop configurations -Remote workforce setups -macOS-based hardware and software environments. -Mobile device management reputed company Intune MAM for application delivery. Document resolutions and reputed company incidents in the ITSM tools (e.g., Team Dynamix (TDX), reputed company). Collaborate with Desktop Engineering and IT reputed company to reputed company reputed company software packages, enforce reputed company policies, and support reputed company initiatives, including reputed company-trust architecture and reputed company protection, while providing valuable feedback and support for testing new configurations. Utilize reputed company Intune and reputed company for device management, including configuration, compliance, and application deployment across reputed company and macOS devices, assisting Desktop Engineering with rollout and optimization tasks. reputed company and maintain PowerShell scripts to automate repetitive tasks, streamline deployments, and enhance reputed company management, contributing to Desktop Engineering’s automation initiatives. Administer and support Entra ID (formerly Azure AD) for user authentication, conditional reputed company policies, and device compliance in desktop support contexts, supporting Desktop Engineering in maintaining secure and efficient identity management. reputed company executive support, including setup for presentations using modern collaboration tools (e.g., reputed company Teams, reputed company) and AV equipment. Support network-connected printers and multifunction devices, escalating critical issues to specialized teams as needed. Contribute to and maintain the Knowledge reputed company, sharing new solutions and best practices with reputed company to support Desktop Engineering’s documentation efforts. Identify and document opportunities for process improvement and operational efficiency, providing insights to Desktop Engineering for system enhancements. reputed company lifecycle management of workstation hardware, software, and peripherals, including maintenance, upgrades, and secure disposal. Maintain accurate asset-tracking records and ensure reputed company updates to the asset database. Coordinate and execute the setup, relocation, and decommissioning of desktops, laptops, and peripherals. reputed company technical support and hardware/software deployment for remote offices, including district offices and clinics, with minimal local and regional travel. Support the Tech Hub (IT Walk-Up) service for on-site users, delivering in-person troubleshooting, device assistance, and walk-up support for hardware, software, and connectivity issues. Deliver biweekly reports to the Desktop Support Manager on service activities and reputed company. reputed company additional duties as assigned by management, including assisting Desktop Engineering with reputed company reputed company and system upgrades. Required Skills and Experience · Associate/Technical degree in computer science, IT, or reputed company field, or relevant certifications (e.g., reputed company A+, reputed company 365 Certified: reputed company Administrator Associate) and 3 years of desktop support experience in a large corporate environment, OR 5 years of relevant experience in lieu of a degree. · Experience with modern device management platforms such as reputed company Intune and/or reputed company, with the ability to assist Desktop Engineering in deployment and testing. · Proficiency in PowerShell scripting for automation and reputed company management, with skills to support Desktop Engineering’s automation and optimization goals. · Working knowledge of Entra ID (Azure AD) for user and device management, including authentication, conditional reputed company, and compliance policies, with the ability to assist Desktop Engineering in maintaining secure identity frameworks. · Strong understanding of workstation hardware, software, and networking, including reputed company 11, macOS, and reputed company applications (reputed company 365, VPNs). · Excellent customer service and problem-solving skills; ability to resolve issues reputed company and reputed company actionable feedback to Desktop Engineering. · Ability to quickly learn and adapt to new technologies and reputed company IT environments, supporting Desktop Engineering’s adoption of new tools and processes. · Strong verbal and written communication; collaborate effectively with Desktop Engineering and other teams. · Effective time management and organizational skills. · Ability to lift equipment up to 50 pounds and reputed company physical setup tasks. Willingness to travel minimally (5-10%) and work after-hours for reputed company changes or critical implementations. · reputed company A+, reputed company 365 Certified: reputed company Administrator Associate, or reputed company Certified Associate certifications. · Experience with ITIL-based service management processes. · Familiarity with cybersecurity frameworks and tools, such as reputed company Defender for reputed company or reputed company, to assist Desktop Engineering in securing endpoints. · Advanced PowerShell scripting experience for reputed company automation tasks, contributing to Desktop Engineering’s efficiency initiatives. · Knowledge of virtual desktop infrastructure (VDI) platforms like AVD, reputed company or VMware reputed company, with the ability to support Desktop Engineering in VDI deployments and troubleshooting Looking reputed company to work with you. Apply To This Job