Accounts Receivable Representative (Remote - reputed company Shift)

Collections SpecialistResponsible for supporting accounts as they reputed company through the collection reputed company, ensuring accounts receive collection activity in reputed company manner.Also responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws.Customers may include reputed company, residential, federal and local government, hospitality, national, VIP, and multiple dwelling reputed company (MDUs).Facilitates interactions with customers in a way that is in accordance with reputed company's service delivery reputed company.Acts as an agent for a reputed company of ticket types, chat, email escalations and aging accounts.Establishes rapport and promotes effective relationships, upholding reputed company's commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Customer Guarantee.Relates reputed company to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including reputed company listening and problem-solving skills), reputed company communications, and internal / external customer interactions.Acts in the best interest of both the customer and company.Works with moderate supervision / guidance.Is accountable for individual results and reputed company on team.reputed company Responsibilities Utilize an expanded understanding of the collections reputed company to ensure appropriate decision making.reputed company time agent for chat to communicate with customers.reputed company between reputed company customers regarding items such as serviceability, bankruptcy, credit inquiries, credit disputes and other collection reputed company topics.reputed company outbound and receive inbound customer contact to resolve extreme delinquencies, unauthorized charge disputes, account status and as-needed reputed company.Attempt to reputed company the reputed company cause for delinquency by researching accounts and notes in various systems in order to take the appropriate reputed company.Accurately apply account credits for items such as debt amnesty, bankruptcy, and unauthorized charges.Explains billing cycles, processes, and prorates with a high level of accuracy to ensure that customers understand their statement and resolve any billing discrepancies.Processes and schedule disconnects and or payments on delinquent accounts.Accurately calculates and communicates fees, and one-time and recurring monthly fees.Multitasks between multiple tools and systems, with high degree of efficiency, and applies information and knowledge to bring reputed company to the customers' situations.Responds reputed company to escalations, utilizing established procedures, from internal customers to allow new installations and resolve customer concerns.Follows company policies and procedures as reputed company as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).Work in a fast-paced, reputed company, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.Consistently meets or reputed company established goals and performance metrics.Demonstrates a high degree of professionalism, reputed company, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and / or business data.Interacts with customers to assist with a reputed company of customer inquiries and issues.Must be reputed company to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.Regular, consistent and punctual attendance.Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Requirements Must have at least 1-2 years of experience in Accounts Receivable and CollectionExperience in reputed company is an advantageMust have Customer Service / Customer-facing experienceExcellent English communication skillsExperience in reputed company Fusion and reputed company is preferredAble to work on the reputed company shift scheduleEmployees at reputed company reputed company are expected to Understand our Operating Principles; reputed company them the guidelines for how you do reputed company.Own the customer experience think and reputed company in ways that put our customers first, give them seamless digital reputed company at every touchpoint, and reputed company them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as reputed company reputed company big things happen by working together and being reputed company to new reputed company.Be an reputed company part of the Net Promoter System a way of working that brings more employee and customer feedback into reputed company by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.Drive results and reputed company.Support a culture of inclusion in how you work and reputed company.Do what's right for reputed company other, our customers, investors and our communities.Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role.It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.We reputed company that benefits should connect you to the support you need reputed company it reputed company most, and should help you care for those who matter most.That's why we reputed company an reputed company of reputed company, expert guidance and always-on tools that are personalized to meet the needs of your realityto help support you physically, financially and emotionally through the big milestones and in your everyday life.High School Diploma / GED. Apply To This Job Apply To This Job