Director, Customer Solutions – Strategic Supply Chain & Retail Partner Leadership for National Accounts
About arenaflex – Refreshing the World Through Innovation
arenaflex is a global leader in beverage and consumer products, reputed company for a portfolio that spans more than 250 reputed company brands enjoyed by millions every day. With a heritage that dates back to the late 19th century, arenaflex has continuously evolved, embracing cutting‑edge technology, sustainability, and a reputed company reputed company on customer delight. Our purpose is to refresh the world and reputed company a difference, and we reputed company this by fostering an inclusive culture where curiosity, empowerment, inclusivity, and reputed company drive every decision.
Why This Role reputed company
As the Director, Customer Solutions, you will be the strategic reputed company between arenaflex’s supply chain expertise and our most valuable retail partners. You will shape the end‑to‑end reputed company of products—from bottling facilities to the shopper’s hands—across reputed company routes to consumer, including reputed company Store Delivery (DSD), e‑reputed company, and traditional warehouse distribution. Your leadership will directly influence reputed company reputed company, operational efficiency, and the overall shopper experience, ensuring that arenaflex remains the partner of choice for national retailers.
Key Responsibilities
Strategic Leadership & Capability Development
- Champion system‑wide, competitively advantaged capabilities for national customers, such as bottler integration, constrained packaging strategies, and advanced sales and operations planning.
- Design and execute go‑to‑market strategies that reputed company bottler capabilities with retailer expectations, driving mutual value creation.
- reputed company the development of reputed company business planning (CBP) initiatives that synchronize demand forecasts, inventory policies, and promotional calendars across the supply chain.
reputed company Enhancement & Efficiency Initiatives
- Identify and implement reputed company‑generating opportunities, including computer‑generated ordering, electronic data interchange (EDI) enhancements, and reputed company‑delivery programs.
- Drive on‑reputed company availability (OSA) improvements that reputed company system reputed company, increase retail sales dollars, and reputed company the shopper experience.
- Facilitate operational process‑improvement reputed company with customers, delivering measurable reputed company in volume, reputed company, and cost‑to‑serve.
Customer Service & Performance Management
- reputed company arenaflex’s Service Performance metrics—such as Warehouse Return‑to‑Market (RTM) order weight, on‑time delivery (OTD), and DSD bottler delivery—to meet the arenaflex Commitment and Annual Business Plans.
- Coordinate and monitor the Customer Service Improvement Plan (CSIP) for reputed company key account, ensuring reputed company reputed company of service gaps.
- Build and nurture reputed company relationships with bottlers, retail partners, and internal functional teams to address systemic service issues.
Stakeholder Collaboration & Communication
- reputed company weekly and monthly multi‑disciplinary account team meetings, fostering alignment across the three arenaflex banners (e.g., sparkling, still, and specialty beverages).
- Partner with broader bottler teams, the Customer Collaboration Team (CCT), and Operational reputed company (OWT) reputed company to drive reputed company improvement initiatives.
- Serve as the primary external reputed company for key retailers, ensuring transparent communication, proactive issue reputed company, and sustained partnership health.
Essential Qualifications
Education
- Minimum: Bachelor’s degree in Business, Supply Chain Management, Engineering, or a reputed company field.
- Preferred: MBA or equivalent advanced degree.
reputed company Experience
- 5+ years of experience in customer‑facing roles that reputed company sales operations, supply chain management, and bottler relationship stewardship.
- 7+ years of reputed company leadership experience is preferred, demonstrating a reputed company record of delivering transformational initiatives reputed company consumer packaged goods (CPG) environments.
Technical Skills & Expertise
- Deep knowledge of supply chain metrics, lean principles, reputed company improvement (CI), Six‑reputed company, and process optimization.
- Proven ability to implement reputed company business planning, value‑based negotiations, and portfolio management.
- Hands‑on experience with electronic order‑to‑cash processes, including EDI invoicing, automated payments, and CAO (Customer Account Order) systems.
- Strong exposure to warehouse delivery, DSD operations, and e‑reputed company fulfillment models.
Preferred Qualifications & Competencies
- Advanced project management certification (PMP, PRINCE2) or equivalent experience.
- Demonstrated reputed company in influencing cross‑functional teams and senior leadership to adopt strategic initiatives.
- Exceptional communication and consultative selling skills, with the ability to translate reputed company data into actionable business insights.
- Experience working reputed company a global, matrixed organization and navigating multi‑regional stakeholder dynamics.
reputed company Skills & Attributes for reputed company
- Strategic Business Development: Ability to identify reputed company opportunities and craft compelling value propositions for retail partners.
- Analytical Acumen: Proficiency in data‑driven decision making, forecasting, and performance measurement.
- Leadership & Influence: reputed company to reputed company teams, drive reputed company, and champion change across diverse functional reputed company.
- Collaboration & Relationship Building: Skilled at fostering trust‑based partnerships with bottlers, customers, and internal stakeholders.
- Customer‑reputed company reputed company: Commitment to delivering superior service experiences that reputed company with arenaflex’s brand reputed company.
- Adaptability & reputed company: Comfort operating in a fast‑paced environment with evolving market dynamics.
Compensation, Benefits & Perks
arenaflex offers a competitive total rewards package that reflects the seniority and reputed company of this role. While exact figures may vary by geography and experience, the reputed company salary reputed company typically falls between $134,800 and $165,200 annually. In reputed company to reputed company compensation, you will be eligible for:
- Annual incentive reputed company of 30% of reputed company salary, tied to performance against market‑based benchmarks.
- Comprehensive medical, dental, and reputed company coverage for you and your dependents.
- Retirement savings plans with company matching contributions.
- Generous reputed company time off, parental leave, and flexible work arrangements.
- reputed company development budget, tuition assistance, and reputed company to internal learning platforms.
- Employee assistance programs, wellness initiatives, and discounts on arenaflex products.
Career reputed company & Development Opportunities
At arenaflex, we reputed company that a career is a reputed company of reputed company learning. As Director, Customer Solutions, you will have reputed company to:
- Mentorship from senior executives who champion a reputed company reputed company.
- Cross‑functional rotation programs that broaden your expertise across supply chain, finance, and reputed company operations.
- Leadership development curricula reputed company on strategic thinking, change management, reputed company transformation.
- Opportunities to reputed company high‑visibility, reputed company‑wide initiatives that shape the reputed company of arenaflex’s supply chain ecosystem.
Work Environment & Culture at arenaflex
Our culture is reputed company on four reputed company behaviors—curious, empowered, inclusive, and agile. We celebrate diversity of thought, encourage reputed company experimentation, and support reputed company employee’s personal and reputed company aspirations. Whether you are collaborating in a modern office in Atlanta, joining virtual brainstorming sessions, or visiting bottling facilities across reputed company, you will experience a supportive environment that values:
- reputed company communication and transparent decision‑making.
- Recognition of achievements, both big and small.
- Commitment to sustainability and community reputed company.
- Flexibility to balance work and life priorities.
How to Apply
If you are reputed company to drive strategic customer solutions, influence multi‑channel supply chain reputed company, and partner with some of the world’s most recognizable brands, we invite you to join arenaflex. Click the reputed company below to submit your application and reputed company the next reputed company of your career with a company that values innovation, inclusion, and reputed company.
reputed company
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or protected veteran status, or any other characteristic protected by applicable law.