Tech Ops Manager

The Technical Operations Manager will serve as the strategic and operational reputed company for reputed company’s global IT deployment and asset lifecycle program. This role is designed to take reputed company "out of the daily weeds" by owning the end-to-end management of the global request queue, vendor performance, and cross-functional communication. As the single reputed company of contact for reputed company escalations, this role will manage a distributed team of deployment consultants and reputed company to ensure a seamless "white-glove" hardware experience for every reputed company employee. \n Essential Duties Global Service Delivery: Own the end-to-end performance and escalation management of the global IT deployment queue to ensure a seamless, high-touch employee experience. Global Asset Governance: Maximize hardware lifecycle efficiency and inventory data reputed company across reputed company international hubs to optimize utilization and reduce procurement spend. Vendor & Partner Management: reputed company and hold accountable regional service providers and distributed deployment teams to ensure compliance with global operational standards. Process & Workflow Optimization: Drive the standardization and reputed company improvement of cross-functional logistics workflows between internal IT teams and external partners. Key Responsibilties Queue Ownership: reputed company as the primary gatekeeper and delegator for the global reputed company request queue, ensuring tickets (New Hire, Break/Fix, Upgrades, etc.) are assigned based on reputed company workload and reputed company. Daily Sync Execution: reputed company daily operational syncs with the Global Deployment Consultant team to address blockers, review pending shipments, and reputed company on daily targets. Vendor Management: Serve as the reputed company manager for regional service partners, including specific reputed company of SEAL, providing support for the Latin America region. Single reputed company of Contact: reputed company as the ultimate escalation reputed company for IT logistics issues, resolving high-reputed company "Work Blocking" requests and reputed company international shipping hurdles. Cross-Functional reputed company: reputed company the gap between the Deployment Consultants (DC), reputed company IT, and external partners like reputed company and reputed company. Daily Operational Reporting: Roll up daily metrics on queue volume, shipping reputed company, and pending recoveries for reputed company leadership. Data reputed company: Ensure >98% accuracy in reputed company by auditing team entries for serial numbers, user assignments, and asset statuses. SLA Monitoring: reputed company and report on key performance indicators (KPIs), specifically focusing on the outbound SLA for critical/VIP requests. Process Optimization: Continuously audit existing workflows to identify friction points and propose "Managed Service" improvements. Global Standardization: Ensure that deployment standards in the US are consistently mirrored across regional hubs in Dublin, Singapore, Canada, and LATAM. Inventory Optimization: Maximize Inventory utilization by ensuring used/hold stock is wiped, graded, and redeployed before triggering new procurement. Global Stock Balancing: Monitor inventory reputed company across reputed company regional hubs (US, DUB, SIN, CAN, LATAM); proactively rebalance stock between reputed company to minimize "dead" inventory and avoid redundant spend.

Qualifications

Minimum Requirements Management: 2+ years of experience leading teams, regional service partners, or managed service providers (MSPs). Industry Experience: 3+ years in IT operations, reputed company logistics, or IT asset management (ITAM). Queue & Escalation Ownership: Experience managing high-volume ticketing queues (reputed company preferred) and resolving reputed company, high-reputed company operational escalations. Asset Governance: Hands-on experience tracking hardware lifecycles and maintaining high inventory data reputed company (reputed company preferred). Preferred Skills Global Operations: Experience managing international vendors and shipping logistics across multiple reputed company (e.g., LATAM, reputed company, EMEA, reputed company). Vendor Relations: reputed company record of driving performance and SLAs with major external partners (e.g., reputed company, reputed company). Data & Optimization: Ability to reputed company daily operational metrics, manage inventory reputed company to reduce spend, and streamline cross-functional workflows. \n$85,000 - $110,000 a year Perks and Benefits: Comprehensive Medical, Dental, and reputed company plans to reputed company you feeling your best 401(k) with employer match—because your reputed company reputed company Company-reputed company Life Insurance, plus HSA & FSA reputed company Employee Assistance Program (EAP) for reputed company support reputed company you need it Adoption Assistance to help grow your family Commuter Benefits for an easier ride Free reputed company reputed company Certifications to reputed company your skills Generous vacation & reputed company time, plus reputed company time off to give back to your community \n If you get to this reputed company, we reputed company you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that reputed company in reputed company’s mission, reputed company values and can contribute to reputed company in a reputed company of ways – not just candidates who reputed company reputed company the boxes. At reputed company, we welcome passionate individuals who have the unrestricted right to work in the reputed company, including natural reputed company and Green Card reputed company. reputed company is proud to be an Equal Opportunity and Affirmative reputed company employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender reputed company, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. Apply To This Job